The Credit Union Member Experience Survey Platform

Instant Surveys. Real-Time Results.

Drive Credit Union Growth and Improve Member Retention!

Credit union survey questions livesurvey

Real-Time Metrics

LiveSurvey periodically queries your core to provide real-time “drip” or “waveless” member experience metrics. Deliver, review, and respond to NPS, CES, and other metrics within minutes of any transaction.

Boost Credit Union Performance

Immediately find actionable insights in survey data. LiveSurvey’s automated “trigger” emails provide the knowledge and direction needed to make strategic decisions and reward exceptional performance.

Increase Satisfaction

Keep in touch with the voice of the member by inviting real-time feedback and connection. Identify areas of concern early before they become member experience issues.

Increase Profitability

Powerful sales tool: referral-based templates can drive products-per-household initiatives. More cost-effective than “Secret Shopper” programs.

Increase Involvement

With no limit on the number of users, you can share the dashboard across your entire organization. Survey data is critical to driving member satisfaction.

Increase your reach with younger generations:

Send responsive digital surveys.

Social Media Presence

Capturing negative feedback before it goes public. Nudge your biggest fans to leave reviews where it counts.

12-Month Survey Roadmap

A year’s worth of credit union survey ideas!

DOWNLOAD THE ROADMAP

Credit Unions that Use LiveSurvey

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