Minute-by-Minute Transactional Surveys
Instant Surveys. Real-Time Results.
Receive Actionable Member Feedback Daily
Process-based scoring is a new metric that helps you
which processes are working well, and
the ones that frustrate your members most.
Engage Your Staff
Research shows that informed employees are more engaged, and engaged employees
drive better results
. Automated “trigger” emails help you to recognize and reward top performers.
Get real-time feedback on current customer service initiatives. Hourly survey data to base decisions on, and a greater opportunity to adjust and react in real-time.
Powerful sales tool: referral-based templates can drive products-per-household initiatives. More cost-effective than “Secret Shopper” programs.
With no limit on the number of users, you can share the dashboard across your entire organization. Survey data is critical to driving member satisfaction.
where they want to be reached.
With responsive, mobile surveys
Social Media Presence
Capture negative feedback before it shows up on social media. Act on it to create raving fans.
Real-time Member Surveys
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, Net Promoter
& Net Promoter
Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld
Do You Know How Well Your Employees Performed Yesterday?
Do Your Survey Questions Reflect Your Business Strategy?
Want to Reduce Member Frustration? Use Net Promoter Score®
Why Member Surveys are so Important
3 Reasons NPS Alone Isn’t Enough