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Credit union voice of the member program with livesurvey

4 Must-haves for Your “Voice of the Member” Program

February 9, 2021

Credit unions today must compete with big banks and fintechs alike. To attract and retain members, credit unions must tap into the voice of those members. (more…)

Credit union member survey strategy with live survey

DIY Credit Union Member Surveys: Who, What, When, Where, and Why

January 15, 2021

David Deckelmann

Survey strategy

No Comments

In this post, we will explore the idea of using member surveys to improve service. Being based in the credit union industry, we’ll be looking at the topic from the perspective of credit unions who want to create their own…

Survey Comment Categorization Is Better Than NPS

December 2, 2020

David Deckelmann

Survey Metrics, Survey strategy

No Comments

Credit unions all across the US still cling to their NPS scores. And why not? It’s a recognizable metric that monitors direction and performance over time. Plus, it can be used for peer benchmarking—if you’re into that sort of thing.…

Credit Unions: Use That Marketing Consent Question!

November 19, 2020

David Deckelmann

Survey strategy

No Comments

Marketing consent questions should be used in far more surveys. That holds true especially for organizations that feel they don’t have as many marketing resources as they’d like. (more…)

Marketing attribution transaction surveys with livesurvey

Why You Need an Attribution Question in Transaction Surveys

November 5, 2020

David Deckelmann

Strategic Survey Ideas

No Comments

The short version of this blog can almost be summed up like this: (more…)

Credit union employee survey from livesurvey

Forget Members… Send a Credit Union Employee Survey!

October 29, 2020

David Deckelmann

Strategic Survey Ideas

No Comments

In any field, it’s easy to get so focused on one thing that you lose sight of everything else. And, in with credit unions, that one thing is usually our members. (more…)

Credit union member surveys from livesurvey

Why Every Credit Union Should Use Surveys

October 13, 2020

David Deckelmann

Member experience, Surveys

No Comments

Being member owned, credit unions don’t just care about their members, their business is built around them. Ergo, the best way to measure a credit union’s success is by the satisfaction of their members. (more…)

12-Month Credit Union Survey Plan and Roadmap

September 1, 2020

David Deckelmann

Survey strategy, Uncategorized

No Comments

Building a strong survey program can be a challenge. Asking the right questions is just the tip of the iceberg. (more…)

How Credit Unions Are Using Surveys During COVID-19

August 18, 2020

David Deckelmann

Strategic Survey Ideas, Survey strategy

No Comments

Operations have drastically changed for most credit unions since COVID-19. There isn’t much “business as usual” going around. (more…)

How Surveys Contribute to Credit Union Member Growth

July 21, 2020

David Deckelmann

Credit unions

No Comments

Credit union member growth can be hard. It takes dedication to build up an institution and brand that attracts your community. You’ve invested in advertising and the other costs that come with member acquisition. So, you feel it when a…

4 Must-haves for Your “Voice of the Member” Program

DIY Credit Union Member Surveys: Who, What, When, Where, and Why

Survey Comment Categorization Is Better Than NPS

Why You Need an Attribution Question in Transaction Surveys

Forget Members… Send a Credit Union Employee Survey!

Why Every Credit Union Should Use Surveys

12-Month Credit Union Survey Plan and Roadmap

How Credit Unions Are Using Surveys During COVID-19

How Surveys Contribute to Credit Union Member Growth

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