LiveSurvey Blog

There are numerous reasons why any credit union should survey their members. Frankly, we could probably list a dozen off the top of our heads, and we’d just be getting warmed up. (Don’t believe us? Check our blog history.) But…

Member experience survey for credit unions from live survey

What to Avoid when Creating a Member Experience Survey

November 14, 2019

Survey strategy

A good member satisfaction survey can help you take the pulse of your membership and learn what they’re really thinking. Survey feedback provides the insight you need to take your services to the next level. Unless that survey is used…

Member satisfaction survey for CUs from livesurvey

Three Credit Union Member Satisfaction Surveys You Need to Send

November 7, 2019

Survey strategy

Ahh, the life of a credit union professional. You’re out there doing your darndest every day to keep your members taken care of and happy. (Okay, maybe some days you slack off just a little.) But after you put in…

What to do with bad survey scores from livesurvey

What to Do When You Get Low Survey Scores

October 31, 2019

Survey strategy

Here at LiveSurvey, we talk a lot about how to get better survey results. That’s the goal, isn’t it? To one day receive validation for all the hard work you do to keep your members happy? But it’s rare to…

Credit union member experience (mx) livesurvey

How Credit Union Member Experience (MX) Shapes Branches

October 24, 2019

Surveys can teach your credit union a lot about itself. But what is the purpose of knowledge if not to grow from it? In many cases, monitoring credit union member experience (MX) can shape the branch. The worst thing you…

Credit union good member experience livesurvey

Three Signs Your Credit Union Is Delivering Good Member Experience (MX)

October 17, 2019

Credit unions distinguish themselves through their excellent member experience (MX). But not every credit union delivers the kind of MX they want to be known for. Some may be stinking up the joint without even knowing it! But here’s the…

Credit union member centric with livesurvey

Four Signs Your Credit Union is Not Member Centric

October 8, 2019

On our blog last week, we talked a little about how to become more member centric. We suggested four things your credit union could to tap into the voice of the member. But perhaps you wondered to yourself, “does this…

Early Warning Signs of Bad Credit Union Member Experience (MX)

October 2, 2019

Great member experience (MX) is one of the key differentiators between credit unions and banks. Failing to provide that MX is to lose some of what sets you apart. Obviously, then credit unions need to ensure they give their members…

Why You Need to Connect with the Voice of the Customer

September 26, 2019