LiveSurvey Blog

The Member Experience Stats Your Credit Union Should Measure

January 28, 2020

When you think about member experience stats at your credit union, do you think of hard metrics or do you think about the intangibles? There’s a lot to be said for either of them. So, which stats should your credit…

Six Ways Credit Unions Can Use Member Feedback

January 21, 2020

David Deckelmann

Survey strategy

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How many ways are there to use member feedback? At the risk of being cheeky, that depends on the kind of feedback you get. Still, without getting into specifics, there are a few overarching themes about how to leverage survey…

Key Member Satisfaction and Loyalty Touchpoints for Credit Unions

January 14, 2020

David Deckelmann

Member Insight

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One of the key differentiators for credit unions is their superior service. Or at least, it should be a key differentiator. But are you sure you’re doing it right? And if you are, are you providing that same great member…

How to increase roi for credit union members with live survey

How Surveys Increase ROI for Different Member Segments

January 9, 2020

David Deckelmann

Member Insight

No Comments

Any marketer worth their salt knows that different people want different things. And what people want isn’t entirely dictated by their income, either. No, people have different tastes, personalities, and needs as well. So, how can you ensure that your…

12 Survey Best Practices for Financial Institutions

December 19, 2019

David Deckelmann

Member Insight

No Comments

Tis the season, or so we’re told. And although sometimes it’s hard to wrap up the year, we decided not to be Grinches. Rather, we’d like to spread a little good cheer—and great member experiences—to our friends in CU-ville. (Doesn’t…

What Is a Live Survey? And Why Would I Want One?

December 10, 2019

David Deckelmann

Surveys

No Comments

A question we’ve found ourselves answering fairly often is this: What is a live survey? Considering that “live survey” is literally a part of our name, we might as well take the time to answer. So, without further ado, let’s…

How LiveSurvey Has Helped Credit Unions

December 3, 2019

David Deckelmann

Credit unions

No Comments

Here at LiveSurvey, we work hard to ensure that credit unions have all the tools they need to succeed. Or maybe not all the tools. Maybe just one tool, actually. But that tool is knowledge. And you can do a…

Credit union millennial connection with livesurvey

Having Trouble Bringing Millennials and Gen Z to Your Credit Union?

November 26, 2019

David Deckelmann

Survey strategy

No Comments

No doubt you’ve seen the stats. If you haven’t, then you’ve probably at least heard them. And they don’t paint a promising picture for the future of credit unions: 75+% – the number of Millennials and Gen Z who don’t…

Increase profits with credit union survey from livesurvey

Increase Your Credit Union’s Profits with… a Survey!?

November 19, 2019

David Deckelmann

Credit unions

No Comments

There are numerous reasons why any credit union should survey their members. Frankly, we could probably list a dozen off the top of our heads, and we’d just be getting warmed up. (Don’t believe us? Check our blog history.) But…

Member experience survey for credit unions from live survey

What to Avoid when Creating a Member Experience Survey

November 14, 2019

David Deckelmann

Survey strategy

No Comments

A good member satisfaction survey can help you take the pulse of your membership and learn what they’re really thinking. Survey feedback provides the insight you need to take your services to the next level. Unless that survey is used…

The Member Experience Stats Your Credit Union Should Measure

Six Ways Credit Unions Can Use Member Feedback

Key Member Satisfaction and Loyalty Touchpoints for Credit Unions

How Surveys Increase ROI for Different Member Segments

12 Survey Best Practices for Financial Institutions

What Is a Live Survey? And Why Would I Want One?

How LiveSurvey Has Helped Credit Unions

Having Trouble Bringing Millennials and Gen Z to Your Credit Union?

Increase Your Credit Union’s Profits with… a Survey!?

What to Avoid when Creating a Member Experience Survey

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