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LiveSurvey Blog

What to do with bad survey scores from livesurvey

What to Do When You Get Low Survey Scores

October 31, 2019

David Deckelmann

Survey strategy

Here at LiveSurvey, we talk a lot about how to get better survey results. That’s the goal, isn’t it? To one day receive validation for all the hard work you do to keep your members happy? But it’s rare to…

Credit union member experience (mx) livesurvey

How Credit Union Member Experience (MX) Shapes Branches

October 24, 2019

David Deckelmann

Surveys can teach your credit union a lot about itself. But what is the purpose of knowledge if not to grow from it? In many cases, monitoring credit union member experience (MX) can shape the branch. The worst thing you…

Credit union good member experience livesurvey

Three Signs Your Credit Union Is Delivering Good Member Experience (MX)

October 17, 2019

David Deckelmann

Credit unions distinguish themselves through their excellent member experience (MX). But not every credit union delivers the kind of MX they want to be known for. Some may be stinking up the joint without even knowing it! But here’s the…

Credit union member centric with livesurvey

Four Signs Your Credit Union is Not Member Centric

October 8, 2019

David Deckelmann

On our blog last week, we talked a little about how to become more member centric. We suggested four things your credit union could to tap into the voice of the member. But perhaps you wondered to yourself, “does this…

Early Warning Signs of Bad Credit Union Member Experience (MX)

October 2, 2019

David Deckelmann

Great member experience (MX) is one of the key differentiators between credit unions and banks. Failing to provide that MX is to lose some of what sets you apart. Obviously, then credit unions need to ensure they give their members…

Credit union customer voice livesurvey

Why You Need to Connect with the Voice of the Customer

September 26, 2019

David Deckelmann

Member surveys. Member experience monitoring. Listening to the voice of the member. If you’ve read this blog, you’ve probably seen something about any of those topics. But why do we talk about them so much? Read on to see why…

Better Ways to Connect with the Voice of the Member

September 17, 2019

David Deckelmann

In the credit union industry, we like to promote how member centric we are. And when compared to banks, who answer to shareholders instead of members, we’re doing quite well.

Four Keys to Developing a Member-Centric Credit Union

September 10, 2019

David Deckelmann

But there is a common factor in all four of the above keys to becoming a more member-centric credit union: surveys.

Credit Union Member Experience Budget for 2020

September 5, 2019

David Deckelmann

As credit union budgeting season arrives for 2020, we have just one question to ask: what is your member experience worth to you?

How to Use the Right Question Types to Increase Survey Response Rates

August 28, 2019

David Deckelmann

Strategic Survey Ideas

Most Survey Survey respondents indicated less favorability toward questions that required minimal effort and time commitment.

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