LiveSurvey Blog

Member surveys. Member experience monitoring. Listening to the voice of the member. If you’ve read this blog, you’ve probably seen something about any of those topics. But why do we talk about them so much? Read on to see why…

Better Ways to Connect with the Voice of the Member

September 17, 2019

In the credit union industry, we like to promote how member centric we are. And when compared to banks, who answer to shareholders instead of members, we’re doing quite well.

Four Keys to Developing a Member-Centric Credit Union

September 10, 2019

But there is a common factor in all four of the above keys to becoming a more member-centric credit union: surveys.

Credit Union Member Experience Budget for 2020

September 5, 2019

As credit union budgeting season arrives for 2020, we have just one question to ask: what is your member experience worth to you?

How to Use the Right Question Types to Increase Survey Response Rates

August 28, 2019

Most Survey Survey respondents indicated less favorability toward questions that required minimal effort and time commitment.

The Worst Survey Question You Can Ask…

August 21, 2019

Here at LiveSurvey, we’ve seen it happen dozens of times: We set a credit union up for member experience monitoring. They’ve got their survey platform up and running. They’ve got their email lists ready and waiting. They’ve got one burning…

Improve survey response rate with live survey

The Easiest Way to Increase Your Survey Response Rate

August 13, 2019

You can essentially double or triple your survey response rates by sending reminder emails.

Six Ways Your Credit Union can Prevent Survey Fatigue

August 5, 2019

Have you heard of survey fatigue? It can seriously diminish your survey responses and results. Read on to learn how to prevent it.

Five Survey Topics that Every Credit Union Should Use

July 31, 2019

Dylan Moore

Uncategorized