LiveSurvey Blog

Why You Need to Connect with the Voice of the Customer

September 26, 2019

Member surveys. Member experience monitoring. Listening to the voice of the member. If you’ve read this blog, you’ve probably seen something about any of those topics. But why do we talk about them so much? Read on to see why…

Better Ways to Connect with the Voice of the Member

September 17, 2019

David Deckelmann

Credit unions

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In the credit union industry, we like to promote how member centric we are. And when compared to banks, who answer to shareholders instead of members, we’re doing quite well.

Member centric credit union with livesurvey

Four Keys to Developing a Member-Centric Credit Union

September 10, 2019

David Deckelmann

Credit unions

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But there is a common factor in all four of the above keys to becoming a more member-centric credit union: surveys.

Credit Union Member Experience Budget for 2020

September 5, 2019

David Deckelmann

Credit unions

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As credit union budgeting season arrives for 2020, we have just one question to ask: what is your member experience worth to you?

How to Use the Right Question Types to Increase Survey Response Rates

August 28, 2019

David Deckelmann

Strategic Survey Ideas

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Most Survey Survey respondents indicated less favorability toward questions that required minimal effort and time commitment.

The Worst Survey Question You Can Ask…

August 21, 2019

David Deckelmann

Strategic Survey Ideas

No Comments

Here at LiveSurvey, we’ve seen it happen dozens of times: We set a credit union up for member experience monitoring. They’ve got their survey platform up and running. They’ve got their email lists ready and waiting. They’ve got one burning…

Six Ways Your Credit Union can Prevent Survey Fatigue

August 5, 2019

David Deckelmann

Strategic Survey Ideas

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Have you heard of survey fatigue? It can seriously diminish your survey responses and results. Read on to learn how to prevent it.

Five Survey Topics that Every Credit Union Should Use

July 31, 2019

Dylan Moore

Uncategorized

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Transactional NPS surveys can help you learn a lot about specific services. Here are five transactional surveys your credit union should use immediately.

Five Reasons Why NPS Scores Are Unreliable

July 25, 2019

David Deckelmann

Survey Metrics

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NPS surveys provide a standard customer satisfaction metric across multiple industries. So, why shouldn’t you rely solely on your NPS score?

Using Net Promoter Scores for Your Credit Union Membership Drive

July 18, 2019

David Deckelmann

Survey Metrics

No Comments

Are you trying to grow your credit union with a membership drive? Don’t forget the most powerful marketing resource of them all: your current members.

Why You Need to Connect with the Voice of the Customer

Better Ways to Connect with the Voice of the Member

Four Keys to Developing a Member-Centric Credit Union

Credit Union Member Experience Budget for 2020

How to Use the Right Question Types to Increase Survey Response Rates

The Worst Survey Question You Can Ask…

Six Ways Your Credit Union can Prevent Survey Fatigue

Five Survey Topics that Every Credit Union Should Use

Five Reasons Why NPS Scores Are Unreliable

Using Net Promoter Scores for Your Credit Union Membership Drive

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