Here at LiveSurvey, we work hard to ensure that credit unions have all the tools they need to succeed. Or maybe not all the tools. Maybe just one tool, actually.
But that tool is knowledge. And you can do a whole lot with knowledge.
We’d like to introduce two credit unions that have used our platform to deliver excellent member experiences.
What LiveSurvey Is About
LiveSurvey is a lightweight survey platform for credit unions. Unlike other survey platforms, LiveSurvey is able to query the core every couple minutes, allowing for near real-time survey delivery for recent transactions and experiences.
We just want credit unions to succeed—and to exceed member expectations.
Recently, we got some firsthand recognition for it, and we were too thrilled not to share.
Point West Credit Union’s LiveSurvey Experience
Point West Credit Union used member surveys in the past. Yet all their surveys were mail-based. That created quite a problem:
Many of their survey responses came several months too late!
Not only that, but mail surveys were huge. They were trying to cram a whole lot of survey into one small envelope because they had no way to survey frequently or effectively.
And then LiveSurvey came along. But we’ll let them tell you their results:
We’re happy to hear they’ve benefitted so well from surveys. More importantly, they’re happy. Most importantly, their members are happy!
Providence Credit Union’s LiveSurvey Experience
It’s never official until you can duplicate the results, right? Not that surveys are as scientific as measuring radioactive decay, but we feel good about it nonetheless.
Such is the case with Providence Credit Union. They needed a survey platform to ensure their members got the best member experience possible. They may have done it.
Their NPS score is over 80 now. That’s far, far above the credit union average!
See for yourself:
Clearly, Providence Credit Union knows what they’re doing with surveys. They could probably teach us a thing or two!
Final Thoughts About Surveying
Many thanks go out to Point West and Providence for sharing their experiences with LiveSurvey. We’re happy to have played some small part in their excellent member service.
We’d also love to help your credit union achieve similar results. If you’d like to get the member experience ball rolling at your credit union, we’ve got you covered:
Try our free NPS survey for your credit union.
Or just subscribe to our blog. We’ve got plenty going on in here as well.