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The Overlooked Pitfalls of Net Promoter Scores in Credit Unions
Net Promoter Score (NPS) is widely recognized as a valuable tool for measuring member or customer sentiment. NPS, as it’s commonly referred to, has become one of the most universally understood market research metrics. Developed by Fred Reichheld in collaboration with Bain & Company and Satmetrix, it’s a proprietary instrument with a registered trademark. For…
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How Credit Union Executives Feel About Christmas
Have you ever wondered how credit union executives feel about Christmas? Here’s What Our Survey Revealed! Surveys are a powerful tool for learning more about the people around you—whether it’s your members or your peers. We recently conducted a fun holiday survey among Credit Union executives, and the results were both surprising and insightful! 🎁…
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Boost Credit Union Growth in 2025 with Member Feedback Surveys
As 2025 approaches, credit unions must embrace real-time surveys as a strategic tool to anticipate member needs, enhance experiences, and stay competitive in a rapidly evolving financial landscape.
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