Process-based scoring is a new metric that helps you identify which processes are working well, and overhaul the ones that frustrate your members most.
Engage Your Staff
Research shows that informed employees are more engaged, and engaged employees drive better results. Automated “trigger” emails help you to recognize and reward top performers.
Increase Satisfaction
Get real-time feedback on current customer service initiatives. Hourly survey data to base decisions on, and a greater opportunity to adjust and react in real-time.
Increase Profitability
Powerful sales tool: referral-based templates can drive products-per-household initiatives. More cost-effective than “Secret Shopper” programs.
Increase Involvement
With no limit on the number of users, you can share the dashboard across your entire organization. Survey data is critical to driving member satisfaction.
Reach millennials where they want to be reached.
With responsive, mobile surveys
Social Media Presence
Capture negative feedback before it shows up on social media. Act on it to create raving fans.
