A Survey Program Plan for Credit Unions
Surveys are an incredible way to keep in touch with your members. That makes them an indispensable part of any credit union’s member experience program.
This 12-month survey roadmap will walk you through one year of surveys, including:
• NPS and CES questions
• Transaction surveys
• Using comments
Sprinkled throughout are tips, tricks, and resources to help you craft the best member experience program possible. Happy surveying!