Proudly 100% CU owned, LiveSurvey is a team of dedicated software professionals serving the Credit Union industry. We are on a mission to level the playing field– removing the barriers preventing credit unions from using the best of modern technology to better serve their members.
How do we help?
- A desire to re-commit to prioritizing, measuring and improving the member experience
- Reducing unresolved Member Service Issues — either unaddressed or “too little, too late”
- A current survey program that is not yielding measurable or actionable results
- Measuring and comparing service channel effectiveness
Why We’re Different?
- Instant Member Experience Feedback: We measure Mx in real-time, providing maximum quality and number of responses, giving our clients the best opportunity to execute service recovery (relationship rescue) plans.
- Interactive and engaging: Live updating of employee and branch specific status pages ensure transparency and accountability for all employees and managers to own their role in the member experience– every day.
- An affordable and simple survey platform
This designation is issued by Microsoft and re-tested annually. It signifies that Microsoft recognizes CU Wireless as a partner whose development team has repeatedly demonstrated skills and implementation techniques at a level of “highly competent.” this designation places CU Wireless in the top 5% of .NET development companies in the world.