Testimonials
Read what people are saying about the LiveSurvey solution and staff.
“LAFCU’s partnership with LiveSurvey has enhanced our ability to capture and act on member feedback in real time. As a credit union committed to delivering exceptional member experiences, we needed a solution that was both immediate and actionable. LiveSurvey has provided exactly that.
Tamera Carter – VP Membership Growth and Development, LAFCU
The platform’s real-time feedback capabilities allow us to understand member sentiment at critical touchpoints, enabling our team to respond quickly and effectively. The system is intuitive, easy to implement, and integrates smoothly into our existing processes and systems without disruption.
Overall, LiveSurvey has is a valuable partner in helping LAFCU maintain a member-first approach, providing the tools and insights necessary to continuously elevate our service standards.
LiveSurvey has helped us uncover ways to improve and the reports and system are very easy to implement and use. LiveSurvey always listens to our feedback for improvements which have been made since implementing.
Dana DeFillipis – CEO, Merck Sharp & Dohme FCU
LiveSurvey provides our organization with daily access to areas needing improvement as well as those where we are excelling. Having our finger on the pulse of our membership enables us to stay hyper-focused on best serving their needs.
Mary Stolzenburg – Predictive Data Analyst, Wauna Credit Union
The service support is outstanding! I never have to wait long to get an email or a meeting/call when help is needed. This is a valuable resource that many vendors have stopped offering.
LiveSurvey has given us ability to see improvements and changes in the site in short time. Our opinions on what we’re using matters.
Adam Trauner – Member Experience Manager, Openland Credit Union