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Credit union member surveys from livesurvey

Why Every Credit Union Should Use Surveys

October 13, 2020

Being member owned, credit unions don’t just care about their members, their business is built around them. Ergo, the best way to measure a credit union’s success is by the satisfaction of their members. (more…)

12-Month Credit Union Survey Plan and Roadmap

September 1, 2020

David Deckelmann

Survey strategy, Uncategorized

No Comments

Building a strong survey program can be a challenge. Asking the right questions is just the tip of the iceberg. (more…)

How Credit Unions Are Using Surveys During COVID-19

August 18, 2020

David Deckelmann

Strategic Survey Ideas, Survey strategy

No Comments

Operations have drastically changed for most credit unions since COVID-19. There isn’t much “business as usual” going around. (more…)

How to Sort Survey Comments by Topic and Type

August 4, 2020

David Deckelmann

How-to Guide

No Comments

When survey responses come pouring in, how do you keep them all straight? Surveys are one the best tools a credit union can use to build relationships with their members. Everything from online banking to a member’s mortgage application experience…

How Surveys Contribute to Credit Union Member Growth

July 21, 2020

David Deckelmann

Credit unions

No Comments

Credit union member growth can be hard. It takes dedication to build up an institution and brand that attracts your community. You’ve invested in advertising and the other costs that come with member acquisition. So, you feel it when a…

Why is Branding Important in CU and Banking Surveys?

July 7, 2020

David Deckelmann

Credit unions

No Comments

Branding is how you portray your credit union’s personality. You obviously want your logos and advertising to be easily recognizable. But when it comes to your surveys, what are you doing to promote your brand? (more…)

Why NPS Comments Are More Important than NPS Scores

June 23, 2020

David Deckelmann

Member Insight, NPS

No Comments

You should value NPS comments over NPS scores. Why? Because not everyone runs their NPS surveys the same way. (Not sure what NPS scores are all about? Check out our article here!) (more…)

5 Ways for Credit Unions to Build Stronger Relationships with Their Members

June 11, 2020

David Deckelmann

Member experience, Member Insight

No Comments

A member’s relationship with their credit union can be a lot like a romantic connection. Members trust their credit union with the bulk of their assets— checking accounts, auto deposits, college savings, house titles, and car loans all in one…

How to Understand Credit Union Member Attrition

May 28, 2020

David Deckelmann

Member Insight, Strategic Survey Ideas

No Comments

As a credit union, avoiding member attrition is just as important as acquiring new members. In fact, it may be more important. So, finding ways to keep people from leaving should be a high priority. (more…)

Member Satisfaction Surveys: Should You Use Emojis on Likert Scales?

May 12, 2020

David Deckelmann

Survey strategy, Uncategorized

No Comments

People like to keep things simple. Especially when it comes to understanding their credit union. But when it comes to credit unions understanding their members, it’s a little more complicated. Credit unions need feedback—often in the form of member satisfaction…

Why Every Credit Union Should Use Surveys

12-Month Credit Union Survey Plan and Roadmap

How Credit Unions Are Using Surveys During COVID-19

How to Sort Survey Comments by Topic and Type

How Surveys Contribute to Credit Union Member Growth

Why is Branding Important in CU and Banking Surveys?

Why NPS Comments Are More Important than NPS Scores

5 Ways for Credit Unions to Build Stronger Relationships with Their Members

How to Understand Credit Union Member Attrition

Member Satisfaction Surveys: Should You Use Emojis on Likert Scales?

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