Member Experience Metrics Credit Unions Should Measure
folder_openSurvey Metrics
commentNo Comments
There are two different kinds of member experience metrics that credit unions typically measure: Hard metrics and intangibles. (more…)
Read More 
The Easiest Way to Increase Your Survey Response Rate
folder_openSurvey strategy
commentNo Comments
You can essentially double or triple your survey response rates by sending reminder emails.
Read More 
NPS for Credit Unions: How to Get Started
folder_openSurvey Metrics
commentNo Comments
This is Part 5 of a 5-part series about credit union NPS. Read Part 3 to learn how to improve your NPS or Part 4 to learn why NPS can be unreliable! (more…)
Read More 
The Ultimate Credit Union NPS Guide (Part 4)
folder_openSurvey Metrics
commentNo Comments
This is Part 4 of a 5-part series about credit union NPS. Read Part 2 to learn what your score means or Part 3 to learn how to improve your NPS! (more…)
Read More 
The Ultimate Credit Union NPS Guide (Part 3)
folder_openSurvey Metrics
commentNo Comments
This is Part 3 of a 5-part series about credit union NPS. Read Part 1 to learn what NPS is or Part 2 to learn what your score means! (more…)
Read More 
The Ultimate Credit Union NPS Guide (Part 2)
folder_openUncategorized
commentNo Comments
This is Part 2 of a 5-part series about credit union NPS. Read Part 1 here to learn what NPS is! (more…)
Read More 
The Ultimate Credit Union NPS Guide (Part 1)
folder_openSurvey Metrics
commentNo Comments
Almost every industry uses the Net Promoter Score (NPS) or something like it to measure customer satisfaction. And credit unions—along with other financial institutions—do as well. (more…)
Read More 
Credit Union Member Experience Tools: SurveyMonkey vs LiveSurvey vs Member Loyalty Group vs Raddon vs SoGo Survey
commentNo Comments
Credit union member surveys measure member satisfaction across a broad range of metrics. Credit unions can use this member feedback to add, eliminate, promote, or refine products and services. Survey responses also help credit unions find problem areas and pain…
Read More 
Texts vs. Emails: SMS Survey Alerts for Credit Unions
folder_openSurvey strategy
commentNo Comments
Hey credit unions… Ever thought about what text messages would do for your survey response rate? Well, we’ve made it really easy to find out! (more…)
Read More 
Relationship vs. Transaction Surveys
folder_openSurveys
commentNo Comments
Credit unions must keep in touch with member needs if they want to grow. The best way to do that is with member surveys. There are two major categories of member surveys: Relationship and transaction. (more…)
Read More