LiveSurvey Blog

Credit union member experience surveys should look for a balance of qualitative vs quantitative feedback. Read on to learn more.

Credit union member sentiment NPS vs fee income from live survey

Credit Union Fee Income vs. Member Sentiment

August 31, 2022

NPS, Survey Metrics

Fee income is the boogeyman of choice in credit unions these days, but how much does it affect member sentiment? See the NPS results here.

Improve credit union member satisfaction with livesurvey at mid oregon

How Mid Oregon Credit Union Increased Member Satisfaction

July 27, 2022

Mid Oregon Credit Union, a $600m institution serving Central Oregon. Here’s how they increased member satisfaction in their call center.

How to Sort Survey Comments by Topic and Type

May 24, 2022

How-to Guide

In a nutshell: Survey responses are data. How you interpret that data is the analysis. The easiest way to begin that analysis is by sorting survey responses into “buckets.” (more…)

Improve survey response rate with live survey

The Easiest Way to Increase Your Survey Response Rate

May 12, 2022

You can essentially double or triple your survey response rates by sending reminder emails.

Credit union member experience from live survey

8 Ways to Improve the Credit Union Member Experience

April 13, 2022

Credit unions

The credit union member experience used to surpass that of other financial institutions. But as banking practices grow increasingly digital, can credit unions keep up? (more…)

Credit union survey language from livesurvey

Survey Language: How You Ask the Question Matters

November 2, 2021

Recently, a credit union reported an NPS score of 85. For reference, the average credit union NPS is in the mid-40s. A good NPS is in the 60s. So sure, 85 is possible, but it warrants further examination. (more…)

When to Send Surveys to Maximize Engagement

October 13, 2021