LiveSurvey Blog

LiveSurvey on CUbroadcast at Trellance23

May 30, 2023

Member Insight, Strategic Survey Ideas, Survey strategy

Original title: How Maps Used Analytics and Sentiment to Improve Decisions and Profitability. That might tell you where this is going… So, we recently had the pleasure of talking with Mike Lawson on CUbroadcast. We got to discuss one of…

Using Surveys to Improve Employee Performance

May 16, 2023

David Deckelmann

Strategic Survey Ideas, Survey strategy

Credit union surveys have the power to transform many aspects of a credit union. And one of the most important aspects of any organization is the people who run it. In fact, it’s possible to use surveys to improve employee…

Member Survey Question Ideas for Credit Unions

April 24, 2023

David Deckelmann

Strategic Survey Ideas

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Embarking on the journey of credit union surveys may leave you wondering which questions to ask. While we can’t provide a one-size-fits-all set of questions, we can offer guidance on crafting survey questions tailored to your credit union’s needs. Read…

Upsell cross sell member survey for credit unions from livesurvey

How Member Surveys Can Reveal Upsell and Cross-Sell Opportunities

March 7, 2023

David Deckelmann

Survey strategy, Surveys

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It’s not always easy using the massive amount of data that credit unions create. Fortunately, survey data doesn’t require analytics to be useful.

What is the Benefit of Peer Benchmarking?

February 6, 2023

David Deckelmann

Strategic Survey Ideas, Surveys

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Peer benchmarking is the process of evaluating your credit union against its competitors. While comparing two or more businesses, you may learn about how well match up against similar organizations. That’s all well and good, but does comparing oneself to…

Credit union surveying members with live survey

Are You Surveying the Right Members at Your Credit Union?

January 11, 2023

David Deckelmann

Survey strategy

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Not only is it possible to get biased results by surveying the wrong people—it’s also possible to introduce noise that makes results hard to understand.

Qualitative vs Quantitative Feedback in Member Experience Surveys

December 13, 2022

David Deckelmann

Survey strategy

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Credit union member experience surveys should look for a balance of qualitative vs quantitative feedback. Read on to learn more.

Credit union member sentiment NPS vs fee income from live survey

Credit Union Fee Income vs. Member Sentiment

August 31, 2022

David Deckelmann

NPS, Survey Metrics

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Fee income is the boogeyman of choice in credit unions these days, but how much does it affect member sentiment? See the NPS results here.

Improve credit union member satisfaction with livesurvey at mid oregon

How Mid Oregon Credit Union Increased Member Satisfaction

July 27, 2022

David Deckelmann

Survey strategy

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Mid Oregon Credit Union, a $600m institution serving Central Oregon. Here’s how they increased member satisfaction in their call center.

How to Sort Survey Comments by Topic and Type

May 24, 2022

David Deckelmann

How-to Guide

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In a nutshell: Survey responses are data. How you interpret that data is the analysis. The easiest way to begin that analysis is by sorting survey responses into “buckets.” (more…)

LiveSurvey on CUbroadcast at Trellance23

Using Surveys to Improve Employee Performance

Member Survey Question Ideas for Credit Unions

How Member Surveys Can Reveal Upsell and Cross-Sell Opportunities

What is the Benefit of Peer Benchmarking?

Are You Surveying the Right Members at Your Credit Union?

Qualitative vs Quantitative Feedback in Member Experience Surveys

Credit Union Fee Income vs. Member Sentiment

How Mid Oregon Credit Union Increased Member Satisfaction

How to Sort Survey Comments by Topic and Type

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