LiveSurvey Blog

Livesurvey product, Member Insight

We love helping credit unions understand their members (and thus, their organization) better. To further this mission, we’ve partnered with Senso AI. (more…)

How to Sort Survey Comments by Topic and Type

June 5, 2024

How-to Guide

In a nutshell: Survey responses are data. How you interpret that data is the analysis. The easiest way to begin that analysis is by sorting survey responses into “buckets.” (more…)

credit union member experience function and team

Assess Your Member Experience Function and Team

May 21, 2024

Member experience

Not all Member Experience (MX) Teams are alike. The best thing you can do is ensure yours doesn’t get shaped and matured haphazardly. I have built Member Experience functions and teams from scratch and look forward to working with your…

Spring Cleaning Can Also Apply to Your Member Experience Reports… Learn How!

March 26, 2024

Member experience

If you’re responsible for crafting ongoing or ad hoc reports for leadership at your Credit Union, it might be time for a “freshen up.” When your audience includes leaders, executives, and/or your board, your objective is to capture: Listening…

Credit union member experience from live survey

Improving the Credit Union Member Experience

March 20, 2024

Credit unions

The credit union member experience used to surpass that of other financial institutions. But as banking practices grow increasingly digital, can credit unions keep up? (more…)

what to do with credit union survey data from livesurvey

I Have Survey Data… Now What?

March 13, 2024

It’s okay to be in this (good) dilemma. If you are new to your role of collecting member feedback or a veteran needing some fresh ideas, relish in the fact that you are sitting on a goldmine. You have data…

Culture Eats Strategy for Breakfast

February 27, 2024

We’ve all heard this saying before, but I can promise you from first-hand knowledge (a few times over), it is absolutely true. And the best part, as a Member Experience leader in any shape or form that you serve, you…

The Value of Drip Campaigns (in Member Satisfaction Surveys)

February 14, 2024

Member satisfaction surveys can be really misleading if you do them wrong. There are countless reasons why you might get inaccurate or biased results: You ask the wrong question You ask the wrong people You send surveys at the wrong…

Survey Pro Tip: Don’t Ask for Info You Already Have

January 30, 2024