LiveSurvey Blog

Improve credit union member satisfaction with livesurvey at mid oregon

How Mid Oregon Credit Union Increased Member Satisfaction

July 27, 2022

Mid Oregon Credit Union, a $600m institution serving Central Oregon. Here’s how they increased member satisfaction in their call center.

How to Sort Survey Comments by Topic and Type

May 24, 2022

David Deckelmann

How-to Guide

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In a nutshell: Survey responses are data. How you interpret that data is the analysis. The easiest way to begin that analysis is by sorting survey responses into “buckets.” (more…)

Improve survey response rate with live survey

The Easiest Way to Increase Your Survey Response Rate

May 12, 2022

David Deckelmann

Survey strategy

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You can essentially double or triple your survey response rates by sending reminder emails.

Credit union member experience from live survey

8 Ways to Improve the Credit Union Member Experience

April 13, 2022

David Deckelmann

Credit unions

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The credit union member experience used to surpass that of other financial institutions. But as banking practices grow increasingly digital, can credit unions keep up? (more…)

Credit union survey language from livesurvey

Survey Language: How You Ask the Question Matters

November 2, 2021

David Deckelmann

Survey strategy

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Recently, a credit union reported an NPS score of 85. For reference, the average credit union NPS is in the mid-40s. A good NPS is in the 60s. So sure, 85 is possible, but it warrants further examination. (more…)

When to Send Surveys to Maximize Engagement

October 13, 2021

David Deckelmann

Survey strategy

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One of the easiest ways to maximize engagement with surveys is to make sure the recipient receives it at the right time. But when is the best time to send a survey? (more…)

Credit union member experience stats with live survey

Member Experience Metrics Credit Unions Should Measure

September 14, 2021

David Deckelmann

Survey Metrics

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There are two different kinds of member experience metrics that credit unions typically measure: Hard metrics and intangibles. (more…)

How to get started with net promoter score surveys for credit unions

NPS for Credit Unions: How to Get Started

August 6, 2021

David Deckelmann

Survey Metrics

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This is Part 5 of a 5-part series about credit union NPS. Read Part 3 to learn how to improve your NPS or Part 4 to learn why NPS can be unreliable! (more…)

Why nps is unreliable and has drawbacks from livesurvey

The Ultimate Credit Union NPS Guide (Part 4)

July 22, 2021

David Deckelmann

Survey Metrics

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This is Part 4 of a 5-part series about credit union NPS. Read Part 2 to learn what your score means or Part 3 to learn how to improve your NPS! (more…)