The Ultimate Guide to Credit Union NPS
There are many ways to track your credit union’s member experience. Yet, the Net Promoter Score (NPS) metric is perhaps the most widely used of them all.
If your credit union wants to monitor or improve your NPS score, this guide will help. It will show you:
- How to calculate and use your NPS
- How to improve your NPS
- Drawbacks and pitfalls to relying on NPS
- Resources to get started
With our Ultimate Guide to Credit Union NPS, your credit union will be able to grow its member experience program in 2022 and beyond!