Proudly 100% Credit Union Owned
LiveSurvey is proudly 100% credit union-owned, designed by people who truly understand the needs of credit unions and their members. Our world-class technology is built to enhance member experiences and deliver powerful insights, all at an affordable price that’s accessible to credit unions of any size.
How Do We Help?
LiveSurvey helps credit unions by providing a platform for gathering real-time feedback from their members. This feedback is used to improve member satisfaction, identify service gaps, and enhance overall customer experience. Here’s how it specifically supports credit unions:
- Real-Time Surveys: Credit unions can send out quick surveys after member interactions (e.g., branch visits, online banking, or call center interactions) to get immediate feedback. This allows them to address any issues or improve services promptly.
- Member Insights: LiveSurvey helps credit unions gain valuable insights into member needs, preferences, and concerns. These insights can be used to tailor products and services, making them more member-centric.
- Improved Member Retention: By addressing feedback and making improvements based on survey results, credit unions can enhance member satisfaction and loyalty, reducing member attrition.
- Data-Driven Decisions: The platform provides detailed analytics and reporting features, allowing credit unions to make data-driven decisions that align with member needs and business goals.
LiveSurvey’s focus is on enhancing the member experience and supporting credit unions in maintaining strong, positive relationships with their members.
Why We’re Different?
LiveSurvey stands out from other survey platforms in several keyways that make it particularly valuable for credit unions and other financial institutions:
- Industry-Specific Focus: LiveSurvey is tailored for credit unions and financial institutions, ensuring that the feedback tools and analytics are designed with their specific needs in mind. Unlike generic survey tools, LiveSurvey understands the intricacies of member services, regulatory requirements, and financial products.
- Seamless Integration: LiveSurvey integrates easily with core systems used by credit unions, enabling automated surveys tied to specific member interactions. This deep integration allows for context-sensitive feedback without additional manual steps.
- Actionable Insights: Beyond just collecting feedback, LiveSurvey offers detailed, actionable insights. Its analytics tools help credit unions pinpoint trends, track performance over time, and prioritize improvements based on member satisfaction data.
- Member-Centric Focus: It’s built around the needs and behaviors of credit union members, offering a platform that aligns with member expectations and drives engagement. Its surveys are designed to be quick, easy, and accessible, ensuring high response rates and reliable data.
- Customization and Flexibility: The platform allows for a high degree of customization, enabling credit unions to create surveys that reflect their specific branding, member communication style, and feedback objectives. This personalization enhances the user experience.
- Predictive Capabilities: LiveSurvey uses advanced analytics to predict trends in member behavior, helping credit unions not only react to feedback but also anticipate future needs and challenges, giving them a competitive advantage.
Overall, LiveSurvey is distinguished by its credit union-specific design, real-time insights, and focus on actionable, predictive data, helping credit unions stay member-focused and data-driven in their decision-making.
Microsoft Partner
As a Microsoft Partner, CU Wireless is recognized for its exceptional development expertise and consistently high standards. This designation, issued and re-tested annually by Microsoft, places CU Wireless in the top 5% of .NET development companies worldwide, highlighting our team’s proven skills and implementation techniques.
