LiveSurvey Blog

Decoding the Value of Credit Union NPS

January 9, 2024

Credit unions, NPS, Strategic Survey Ideas, Survey strategy

It’s easy to think your net Promoter Score (NPS) is arbitrary. However, even as a vague, catch-all metric, it can tell you a lot. LiveSurvey and Maps Credit Union looked deeper into what their NPS was telling them. What they…

LiveSurvey Helps Maps Credit Union Increase Young Adult Member Engagement

November 27, 2023

David Deckelmann

Credit unions, Strategic Survey Ideas, Survey strategy

Background Maps Credit Union is a $1.25B financial institution serving over 76,000 members in the beautiful Willamette Valley, Oregon. Maps put a lot of effort into building out their digital banking capabilities in the last several years and they wanted…

Credit union member survey good NPS score with livesurvey

What Is a Good NPS Score for My Credit Union?

October 24, 2023

David Deckelmann

Member Insight, NPS, Survey Metrics

Your Net Promoter Score can tell you a lot about your credit union’s member experience. But when should you worry, and when you bust out the bubbly?

livesurvey credit union survey case study

Developing a Data-Driven Feedback Program at Your Credit Union

October 11, 2023

David Deckelmann

Credit unions

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Do you believe that member feedback can be a strategic advantage? Do you want to use member feedback to improve your member experience, enrich your data, power your marketing, and grow your credit union? Maps Credit Union accomplished just that.…

credit union survey use cases with livesurvey

15 Survey Use Cases for Credit Unions

June 27, 2023

David Deckelmann

Survey strategy

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Credit unions have two options when it comes to the voice of the member: Listen or ignore. If you listen to the voice of the member, you may uncover better strategic options and direction. If you ignore them, you have…

LiveSurvey on CUbroadcast at Trellance23

May 30, 2023

David Deckelmann

Member Insight, Strategic Survey Ideas, Survey strategy

Original title: How Maps Used Analytics and Sentiment to Improve Decisions and Profitability. That might tell you where this is going… So, we recently had the pleasure of talking with Mike Lawson on CUbroadcast. We got to discuss one of…

Using Surveys to Improve Employee Performance

May 16, 2023

David Deckelmann

Strategic Survey Ideas, Survey strategy

Credit union surveys have the power to transform many aspects of a credit union. And one of the most important aspects of any organization is the people who run it. In fact, it’s possible to use surveys to improve employee…

Member Survey Question Ideas for Credit Unions

April 24, 2023

David Deckelmann

Strategic Survey Ideas

No Comments

Embarking on the journey of credit union surveys may leave you wondering which questions to ask. While we can’t provide a one-size-fits-all set of questions, we can offer guidance on crafting survey questions tailored to your credit union’s needs. Read…

Upsell cross sell member survey for credit unions from livesurvey

How Member Surveys Can Reveal Upsell and Cross-Sell Opportunities

March 7, 2023

David Deckelmann

Survey strategy, Surveys

No Comments

It’s not always easy using the massive amount of data that credit unions create. Fortunately, survey data doesn’t require analytics to be useful.

What is the Benefit of Peer Benchmarking?

February 6, 2023

David Deckelmann

Strategic Survey Ideas, Surveys

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Peer benchmarking is the process of evaluating your credit union against its competitors. While comparing two or more businesses, you may learn about how well match up against similar organizations. That’s all well and good, but does comparing oneself to…

Decoding the Value of Credit Union NPS

LiveSurvey Helps Maps Credit Union Increase Young Adult Member Engagement

What Is a Good NPS Score for My Credit Union?

Developing a Data-Driven Feedback Program at Your Credit Union

15 Survey Use Cases for Credit Unions

LiveSurvey on CUbroadcast at Trellance23

Using Surveys to Improve Employee Performance

Member Survey Question Ideas for Credit Unions

How Member Surveys Can Reveal Upsell and Cross-Sell Opportunities

What is the Benefit of Peer Benchmarking?

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