The Easiest Way to Increase Your Survey Response Rate
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You can essentially double or triple your survey response rates by sending reminder emails.
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8 Ways to Improve the Credit Union Member Experience
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The credit union member experience used to surpass that of other financial institutions. But as banking practices grow increasingly digital, can credit unions keep up? (more…)
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Survey Language: How You Ask the Question Matters
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Recently, a credit union reported an NPS score of 85. For reference, the average credit union NPS is in the mid-40s. A good NPS is in the 60s. So sure, 85 is possible, but it warrants further examination. (more…)
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When to Send Surveys to Maximize Engagement
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One of the easiest ways to maximize engagement with surveys is to make sure the recipient receives it at the right time. But when is the best time to send a survey? (more…)
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Member Experience Metrics Credit Unions Should Measure
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There are two different kinds of member experience metrics that credit unions typically measure: Hard metrics and intangibles. (more…)
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NPS for Credit Unions: How to Get Started
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This is Part 5 of a 5-part series about credit union NPS. Read Part 3 to learn how to improve your NPS or Part 4 to learn why NPS can be unreliable! (more…)
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The Ultimate Credit Union NPS Guide (Part 4)
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This is Part 4 of a 5-part series about credit union NPS. Read Part 2 to learn what your score means or Part 3 to learn how to improve your NPS! (more…)
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The Ultimate Credit Union NPS Guide (Part 3)
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This is Part 3 of a 5-part series about credit union NPS. Read Part 1 to learn what NPS is or Part 2 to learn what your score means! (more…)
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The Ultimate Credit Union NPS Guide (Part 2)
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This is Part 2 of a 5-part series about credit union NPS. Read Part 1 here to learn what NPS is! (more…)
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The Ultimate Credit Union NPS Guide (Part 1)
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Almost every industry uses the Net Promoter Score (NPS) or something like it to measure customer satisfaction. And credit unions—along with other financial institutions—do as well. (more…)
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