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Member experience
February 10, 2025 / February 10, 2025 by David Deckelmann | Leave a Comment
The Importance of ROI-Based Member Experience Credit unions are increasingly focusing on ROI-based Member Experience (MX) to drive both member acquisition and loyalty. By leveraging data-driven strategies, they ensure that investments in improving member interactions translate into tangible financial benefits. Here’s how they are utilizing analytics, AI, and sentiment tracking to enhance MX and achieve […]
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Artificial intelligence (AI) is rapidly reshaping the financial landscape, and credit unions are no exception. As credit union executives look to leverage AI to enhance member engagement and drive strategic growth, one fundamental truth remains—AI is only as powerful as the data that fuels it. That’s why Datava and LiveSurvey are excited to present an […]
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Credit unions NPS
January 9, 2025 / January 9, 2025 by David Deckelmann | Leave a Comment
Net Promoter Score (NPS) is widely recognized as a valuable tool for measuring member or customer sentiment. NPS, as it’s commonly referred to, has become one of the most universally understood market research metrics. Developed by Fred Reichheld in collaboration with Bain & Company and Satmetrix, it’s a proprietary instrument with a registered trademark. For […]
Surveys
December 11, 2024 / December 11, 2024 by David Deckelmann | Leave a Comment
Have you ever wondered how credit union executives feel about Christmas? Here’s What Our Survey Revealed! Surveys are a powerful tool for learning more about the people around you—whether it’s your members or your peers. We recently conducted a fun holiday survey among Credit Union executives, and the results were both surprising and insightful! 🎁 […]
Credit unions Member experience
November 21, 2024 / December 11, 2024 by David Deckelmann | Leave a Comment
As 2025 approaches, credit unions must embrace real-time surveys as a strategic tool to anticipate member needs, enhance experiences, and stay competitive in a rapidly evolving financial landscape.
Credit unions Strategic Survey Ideas Survey strategy
November 21, 2024 / November 21, 2024 by David Deckelmann | Leave a Comment
Discover five essential survey questions to reconnect with unengaged credit union members and actionable strategies to win them back.
How-to Guide Member Insight
September 19, 2024 / November 15, 2024 by Charlene Foley | Leave a Comment
Create a truly member-centric credit union, by ensuring member voices aren't just heard, but acted upon.
July 2, 2024 / November 11, 2024 by Charlene Foley | Leave a Comment
Whether your Member Experience (MX) initiatives began years ago or just recently, identifying “Quick Wins” can provide immediate improvements. Quick Wins are fixes that can be done independently, with minimal technology impact, and typically within 1-3 weeks. These tasks should not significantly impact workloads but can address persistent issues that have not been prioritized. Examples […]
Livesurvey product Member Insight
June 20, 2024 by David Deckelmann | Leave a Comment
We love helping credit unions understand their members (and thus, their organization) better. To further this mission, we’ve partnered with Senso AI.
