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NPS
January 14, 2026 / January 14, 2026 by David Deckelmann | Leave a Comment
As member expectations continue to rise, credit unions must rely on more than intuition to deliver exceptional experiences. In 2026, the most successful institutions will use a modern credit union survey strategy to uncover actionable insights, improve service, and ultimately increase Net Promoter Score (NPS). At LiveSurvey, we see firsthand how evolving survey trends are […]
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Member experience
September 23, 2025 / September 23, 2025 by David Deckelmann | Leave a Comment
If you’ve ever set a goal without a way to measure it, you know how tricky it can be to know if you’re really making progress. That’s where benchmarks come in. For credit unions, they’re like mile markers on the road, helping you see where you are, how far you’ve come, and where you still […]
Member Insight
Can you believe we’re already in Q4? The year has flown by, and if you’re like most credit union leaders, you’re probably looking at the calendar and thinking about how to finish strong. It’s the season where goals are top of mind, budgets are getting wrapped up, and big plans for the new year are […]
Credit unions Strategic Survey Ideas
August 6, 2025 / August 6, 2025 by David Deckelmann | Leave a Comment
How Credit Unions Can Use Member Feedback to Drive 2026 Strategic Planning As 2025 winds down, (ok yeah we’re only in Q3 but let’s face it, it goes quick!) credit unions are already looking ahead to 2026, and the most forward-thinking institutions are turning to one powerful resource to guide their planning: real-time member feedback. […]
Credit unions Livesurvey product Member experience
June 30, 2025 / June 30, 2025 by David Deckelmann | Leave a Comment
Why LiveSurvey aligns perfectly with the five strategic fixes in the Amdocs report: For banks and credit unions, customer experience (CX) has become a make-or-break factor in building trust, deepening relationships, and driving long-term loyalty. As financial institutions adapt to digital transformation, changing consumer behaviors, and rising service expectations, it’s clear that traditional approaches to […]
February 10, 2025 / February 10, 2025 by David Deckelmann | Leave a Comment
The Importance of ROI-Based Member Experience Credit unions are increasingly focusing on ROI-based Member Experience (MX) to drive both member acquisition and loyalty. By leveraging data-driven strategies, they ensure that investments in improving member interactions translate into tangible financial benefits. Here’s how they are utilizing analytics, AI, and sentiment tracking to enhance MX and achieve […]
Artificial intelligence (AI) is rapidly reshaping the financial landscape, and credit unions are no exception. As credit union executives look to leverage AI to enhance member engagement and drive strategic growth, one fundamental truth remains—AI is only as powerful as the data that fuels it. That’s why Datava and LiveSurvey are excited to present an […]
Credit unions NPS
January 9, 2025 / January 9, 2025 by David Deckelmann | Leave a Comment
Net Promoter Score (NPS) is widely recognized as a valuable tool for measuring member or customer sentiment. NPS, as it’s commonly referred to, has become one of the most universally understood market research metrics. Developed by Fred Reichheld in collaboration with Bain & Company and Satmetrix, it’s a proprietary instrument with a registered trademark. For […]
Surveys
December 11, 2024 / December 11, 2024 by David Deckelmann | Leave a Comment
Have you ever wondered how credit union executives feel about Christmas? Here’s What Our Survey Revealed! Surveys are a powerful tool for learning more about the people around you—whether it’s your members or your peers. We recently conducted a fun holiday survey among Credit Union executives, and the results were both surprising and insightful! 🎁 […]
