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Credit unions
July 21, 2020 / July 21, 2020 by David Deckelmann | Leave a Comment
Credit union member growth can be hard. It takes dedication to build up an institution and brand that attracts your community. You’ve invested in advertising and the other costs that come with member acquisition. So, you feel it when a member ditches you for someone else. Attrition is the enemy of growth.
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Tagged
July 7, 2020 / July 15, 2020 by David Deckelmann | Leave a Comment
Branding is how you portray your credit union’s personality. You obviously want your logos and advertising to be easily recognizable. But when it comes to your surveys, what are you doing to promote your brand?
Member Insight NPS
June 23, 2020 / June 25, 2020 by David Deckelmann | Leave a Comment
You should value NPS comments over NPS scores. Why? Because not everyone runs their NPS surveys the same way. (Not sure what NPS scores are all about? Check out our article here!)
Member experience Member Insight
June 11, 2020 / June 10, 2020 by David Deckelmann | Leave a Comment
A member’s relationship with their credit union can be a lot like a romantic connection. Members trust their credit union with the bulk of their assets— checking accounts, auto deposits, college savings, house titles, and car loans all in one place. So, like any good partner, you have to give back.
Member Insight Strategic Survey Ideas
May 28, 2020 / June 3, 2020 by David Deckelmann | Leave a Comment
As a credit union, avoiding member attrition is just as important as acquiring new members. In fact, it may be more important. So, finding ways to keep people from leaving should be a high priority.
Survey strategy Uncategorized
May 12, 2020 / May 20, 2020 by David Deckelmann | Leave a Comment
People like to keep things simple. Especially when it comes to understanding their credit union. But when it comes to credit unions understanding their members, it’s a little more complicated. Credit unions need feedback—often in the form of member satisfaction surveys.
Member experience
April 28, 2020 / May 3, 2020 by Dylan Moore | Leave a Comment
Due to the COVID-19 crisis, consumers are spending much less time outside their homes. Additionally, many credit unions have closed their branches. Others have altered the way their branches operate. This means that more people are using digital banking channels. But are they using those channels effectively? Are they getting the member experience they’re used […]
April 14, 2020 / April 20, 2020 by David Deckelmann | Leave a Comment
In the last month and change, businesses all over North America started closing. It was slow at first, but soon entire industries were closing doors and shuttering windows. And those business owners, employees, and customers are often credit union members. All the while, the far more sinister specter of COVID-19 looms over us all. To […]
April Fools
April 1, 2020 / March 30, 2020 by David Deckelmann | Leave a Comment
LiveSurvey is already the only credit union-specific survey that delivers realtime surveys and results after transactions. It’s also flexible, able to reach your members through several media. However, there’s always room for improvement. We at LiveSurvey hear the term “omnichannel” often. That makes us think it’s important somehow. And so, to further extend our nearly […]
