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Credit unions
October 8, 2019 / October 8, 2019 by David Deckelmann | Leave a Comment
On our blog last week, we talked a little about how to become more member centric. We suggested four things your credit union could to tap into the voice of the member. But perhaps you wondered to yourself, “does this apply to me and my credit union?” Well, wonder not. After years of robust surveying, […]
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October 2, 2019 by David Deckelmann | Leave a Comment
Great member experience (MX) is one of the key differentiators between credit unions and banks. Failing to provide that MX is to lose some of what sets you apart. Obviously, then credit unions need to ensure they give their members their very best. Otherwise, they start to look a lot like banks. So, we’ve talked […]
September 26, 2019 by David Deckelmann | Leave a Comment
Member surveys. Member experience monitoring. Listening to the voice of the member. If you’ve read this blog, you’ve probably seen something about any of those topics. But why do we talk about them so much? Read on to see why connecting with the voice of the customer is so important for credit unions today. What […]
September 17, 2019 / September 18, 2019 by David Deckelmann | Leave a Comment
In the credit union industry, we like to promote how member centric we are. And when compared to banks, who answer to shareholders instead of members, we’re doing quite well.
September 10, 2019 / June 4, 2024 by David Deckelmann | Leave a Comment
But there is a common factor in all four of the above keys to becoming a more member-centric credit union: surveys.
September 5, 2019 by David Deckelmann | Leave a Comment
As credit union budgeting season arrives for 2020, we have just one question to ask: what is your member experience worth to you?
Strategic Survey Ideas
August 28, 2019 / November 11, 2024 by David Deckelmann | Leave a Comment
Most Survey Survey respondents indicated less favorability toward questions that required minimal effort and time commitment.
August 21, 2019 by David Deckelmann | Leave a Comment
Here at LiveSurvey, we’ve seen it happen dozens of times: We set a credit union up for member experience monitoring. They’ve got their survey platform up and running. They’ve got their email lists ready and waiting. They’ve got one burning question to ask. But that one question is the worst survey question out there. So, […]
August 5, 2019 / August 5, 2019 by David Deckelmann | Leave a Comment
Have you heard of survey fatigue? It can seriously diminish your survey responses and results. Read on to learn how to prevent it.
