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Survey Metrics
July 3, 2019 / July 24, 2019 by David Deckelmann | Leave a Comment
If your credit union intends to use customer effort score surveys, then you’ll want to know how to do the calculation. Read on to learn how.
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June 26, 2019 by David Deckelmann | Leave a Comment
Benchmarking is a useful tool for tracking survey results. It allows credit unions to measure their performance against their own history, their competitors, and even other industries. Two of the more common standard survey types that credit unions use are Net Promoter Scores (NPS) and customer effort scores (CES). We’ve already covered NPS scores in […]
Strategic Survey Ideas
June 19, 2019 / November 11, 2024 by David Deckelmann | Leave a Comment
If your credit union is looking to take member experience to the next level, you might want to survey. But should you go with CES or NPS?
June 11, 2019 / June 11, 2019 by David Deckelmann | Leave a Comment
Surveys and questionnaires often include many different types of questions. Some of them are multiple choice, some require written answers, and some present scales. One such scale is the Likert scale. But what is the Likert scale, and what are the benefits of it? Especially in surveys, the Likert scale is a very common question […]
How-to Guide
May 30, 2019 / May 30, 2019 by David Deckelmann | Leave a Comment
40% of all account openers leave their financial institution within the year. Make sure that doesn’t happen by keeping them engaged. A new member survey could make all the difference.
May 23, 2019 / May 30, 2019 by David Deckelmann | Leave a Comment
Not long ago, we wrote about bad and good NPS scores. In it, we hemmed and hawed, equivocated, harrumphed, and even tergiversated. It was great. But in providing the most accurate answer, we may have failed to provide concrete numbers. We’re here to try again. But fair warning: there will again be a lot more […]
May 13, 2019 by David Deckelmann | Leave a Comment
Did you know that there are some survey questions that people prefer answering? It’s true. Asking the right kinds of questions can even help you increase your survey response rates. Recently, we let our pals at Credit Union 2.0 try out our credit union-specific survey platform out. They weren’t able to use our niftiest features, […]
May 6, 2019 by David Deckelmann | Leave a Comment
Credit union member surveys allow you unparalleled insight into what your members need, as well as how they feel about your credit union’s performance overall. All the knowledge that credit unions can get from surveying their members empowers them to improve their services. However, as we all know, with great power comes great responsibility. […]
Credit unions
April 29, 2019 / May 6, 2019 by David Deckelmann | Leave a Comment
LiveSurvey is a company founded by people. Human people, actually. And, like most human people, we’ve developed a soft spot for stories of heroes and villains. All these popular movies and TV shows about comic books must have gotten to our heads, because we’ve got it in our heads to share how LiveSurvey got […]
