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September 10, 2019 / June 4, 2024 by David Deckelmann | Leave a Comment
But there is a common factor in all four of the above keys to becoming a more member-centric credit union: surveys.
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September 5, 2019 by David Deckelmann | Leave a Comment
As credit union budgeting season arrives for 2020, we have just one question to ask: what is your member experience worth to you?
Strategic Survey Ideas
August 28, 2019 / November 11, 2024 by David Deckelmann | Leave a Comment
Most Survey Survey respondents indicated less favorability toward questions that required minimal effort and time commitment.
August 21, 2019 by David Deckelmann | Leave a Comment
Here at LiveSurvey, we’ve seen it happen dozens of times: We set a credit union up for member experience monitoring. They’ve got their survey platform up and running. They’ve got their email lists ready and waiting. They’ve got one burning question to ask. But that one question is the worst survey question out there. So, […]
August 5, 2019 / August 5, 2019 by David Deckelmann | Leave a Comment
Have you heard of survey fatigue? It can seriously diminish your survey responses and results. Read on to learn how to prevent it.
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July 31, 2019 by Dylan Moore | Leave a Comment
Transactional NPS surveys can help you learn a lot about specific services. Here are five transactional surveys your credit union should use immediately.
Survey Metrics
July 25, 2019 / July 24, 2019 by David Deckelmann | Leave a Comment
NPS surveys provide a standard customer satisfaction metric across multiple industries. So, why shouldn’t you rely solely on your NPS score?
July 18, 2019 by David Deckelmann | Leave a Comment
Are you trying to grow your credit union with a membership drive? Don’t forget the most powerful marketing resource of them all: your current members.
July 11, 2019 by David Deckelmann | Leave a Comment
A customer effort score (CES) survey could be great for your credit union. Here’s why you should make one—and why you shouldn’t stop there.
