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April 22, 2019 / April 22, 2019 by David Deckelmann | Leave a Comment
The average reading speed for Americans is between 200 and 300 words per minute. By our calculations, this blog should take you 2–3 minutes to read. Now, imagine that you reached that 2–3 minutes before you were halfway through reading. Would you continue reading? Would you get frustrated, but finish anyway? Do you trust […]
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April 15, 2019 / April 15, 2019 by David Deckelmann | Leave a Comment
Unless you’re the first business ever to get an NPS score of 100, there’s always room for improvement. Even if you’re happy with your credit union’s result, there are ways to bring it up. Read on to learn how credit unions can fix an undesirable or downright bad NPS score. Most credit unions have […]
Credit unions
April 9, 2019 / November 11, 2024 by David Deckelmann | Leave a Comment
Okay, bear with me on this. I’m going to make up a fake survey for this blog to illustrate how to plan for the future with credit union member surveys. It’s going to get silly and, I hope, informative as well. Before we go too far though, have you read our recent blog about how […]
April 1, 2019 / March 25, 2019 by David Deckelmann | Leave a Comment
How long does it take your credit union to react to bad news. A day? A week? A month? Years? Read on to learn how surveys can cut that time down.
March 25, 2019 / March 25, 2019 by David Deckelmann | Leave a Comment
One of the worst things a credit union can do with survey results is ignore them. The best thing a credit union can do with survey results is act on them. Simple enough, right? So, as far as relationship surveys are concerned, here’s how to use your NPS scores in board strategy. If you […]
March 18, 2019 / March 25, 2019 by David Deckelmann | Leave a Comment
Sometimes it takes a while to get credit union member survey feedback. How long is too long, and what does “too long” even mean for surveys?
Uncategorized
March 11, 2019 / March 12, 2019 by David Deckelmann | Leave a Comment
Credit unions have a choice of several different survey platforms. Read on to learn which might be best for them.
February 25, 2019 / March 4, 2019 by David Deckelmann | Leave a Comment
A few years ago, American internet users took 11 years’ worth of quizzes in the course of a month. What’s wild is that users voluntarily took the quizzes, and for no compensation! At LiveSurvey, we’ve taken a page out of Buzzfeed’s quiz book and applied them to our own practices. Here’s what we’ve learned from […]
Survey Metrics
February 18, 2019 / November 11, 2024 by David Deckelmann | Leave a Comment
NPS scores can tell you a lot—or a little—depending on how you read them. Read on to learn what your credit union can learn from its NPS scores.
