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Surveys
December 10, 2019 / December 10, 2019 by David Deckelmann | Leave a Comment
A question we’ve found ourselves answering fairly often is this: What is a live survey? Considering that “live survey” is literally a part of our name, we might as well take the time to answer. So, without further ado, let’s take a deeper look at our definition of a live survey. Then, we’ll discuss why […]
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Credit unions
December 3, 2019 / December 2, 2019 by David Deckelmann | Leave a Comment
Here at LiveSurvey, we work hard to ensure that credit unions have all the tools they need to succeed. Or maybe not all the tools. Maybe just one tool, actually. But that tool is knowledge. And you can do a whole lot with knowledge. We’d like to introduce two credit unions that have used our […]
Survey strategy
November 26, 2019 / November 25, 2019 by David Deckelmann | Leave a Comment
No doubt you’ve seen the stats. If you haven’t, then you’ve probably at least heard them. And they don’t paint a promising picture for the future of credit unions: 75+% – the number of Millennials and Gen Z who don’t know what credit unions are 47+ – the average age of credit union account holders […]
November 19, 2019 / December 2, 2019 by David Deckelmann | Leave a Comment
There are numerous reasons why any credit union should survey their members. Frankly, we could probably list a dozen off the top of our heads, and we’d just be getting warmed up. (Don’t believe us? Check our blog history.) But let’s talk about one reason that nobody can ignore: You can increase your credit union’s […]
November 14, 2019 / December 2, 2019 by David Deckelmann | Leave a Comment
A good member satisfaction survey can help you take the pulse of your membership and learn what they’re really thinking. Survey feedback provides the insight you need to take your services to the next level. Unless that survey is used improperly, that is. If you don’t survey well… Or if you don’t use the results […]
November 7, 2019 / November 6, 2019 by David Deckelmann | Leave a Comment
Ahh, the life of a credit union professional. You’re out there doing your darndest every day to keep your members taken care of and happy. (Okay, maybe some days you slack off just a little.) But after you put in all that effort, how do you know that your efforts paid off? How do you […]
October 31, 2019 / October 30, 2019 by David Deckelmann | Leave a Comment
Here at LiveSurvey, we talk a lot about how to get better survey results. That’s the goal, isn’t it? To one day receive validation for all the hard work you do to keep your members happy? But it’s rare to see overwhelmingly positive feedback. Even among glowing reviews, there’s always one Negative Nancy. So, let’s […]
October 24, 2019 / October 23, 2019 by David Deckelmann | Leave a Comment
Surveys can teach your credit union a lot about itself. But what is the purpose of knowledge if not to grow from it? In many cases, monitoring credit union member experience (MX) can shape the branch. The worst thing you can do with a survey is to look at the results and do nothing with […]
October 17, 2019 / October 15, 2019 by David Deckelmann | Leave a Comment
Credit unions distinguish themselves through their excellent member experience (MX). But not every credit union delivers the kind of MX they want to be known for. Some may be stinking up the joint without even knowing it! But here’s the thing: Most credit unions think they’re doing well! It’s only after a few bad survey […]
