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Member Insight Surveys
November 21, 2018 / November 21, 2018 by David Deckelmann | Leave a Comment
Credit unions thrive on valuable member feedback. The right kind of feedback can help a credit union understand what direction to move, what services to offer, and how they can fix issues their members experience. Credit unions have several survey tool options to choose from, so why use LiveSurvey over other survey tools? The way […]
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Member Insight Strategic Survey Ideas Surveys
November 13, 2018 / January 15, 2019 by David Deckelmann | Leave a Comment
Credit unions frequently give out surveys to their members to gain valuable credit union member insight. However, not all questions are created equal. If you want to make sure the feedback you’re getting is trustworthy, we’d like to caution against certain types of questions. Honest feedback is the best feedback. It’s the only kind of […]
November 6, 2018 / November 6, 2018 by David Deckelmann | Leave a Comment
Surveying members is one of the best ways of directly measuring your credit union’s member satisfaction. Your survey results can tell you a lot on their own, but they can tell you even more when you compare your performance to that of your competitors. Credit union peer benchmarking can help your team take their services […]
Member Insight NPS Surveys
October 29, 2018 / October 30, 2018 by David Deckelmann | Leave a Comment
One of the most important things that a relationship or transactional survey can tell you is when someone is unhappy with your service. However, that information isn’t worth much if you don’t act on it. You can use a credit union NPS survey to address the concerns of unhappy members. While surveys are an incredible […]
October 22, 2018 / October 23, 2018 by David Deckelmann | Leave a Comment
Decisions Based on Information: Surprising Credit Union Member Insights Gained from Surveys When it comes to providing the best services for their members, credit unions have a couple different options. Credit union member insight can be gained from surveys. They can try to glean insight through guesswork or arcane rituals, or they can completely disregard […]
How-to Guide Surveys
Any credit union should consider itself fortunate to gain valuable member data. How they choose to use that data? That’s the real trick. For the sake of simplicity, we’re going to distill this down to one simple metric—we might as well title this blog, “what kind of member insight can you gain using only one […]
Strategic Survey Ideas Surveys
October 16, 2018 / January 2, 2019 by David Deckelmann | Leave a Comment
One of the great things about the LiveSurvey platform is that we don’t limit what kinds of questions you can ask. As a result, we see many credit unions using LiveSurvey in creative ways, and to great effect. The Basics At its core, LiveSurvey is just a simple but powerful tool to ask questions and […]
Surveys
October 16, 2018 / October 17, 2018 by David Deckelmann | Leave a Comment
LiveSurvey is a powerful tool to help you gauge member satisfaction at your credit union. With it, you can determine your net promoter score (NPS), receive member feedback, or even engage people on social media. Despite its broad functionality, there are a few key questions that credit unions have been asking their members. We’ll look […]
Article NPS Surveys
October 2, 2018 / November 11, 2024 by David Deckelmann | Leave a Comment
Do you know why Relationship Surveys are so Important? While some of our mothers may protest to the contrary, nobody’s perfect. Credit unions are the same. If you’re looking for ways to improve your business, where would you start? We figure the best way to begin the slog toward improvement is by assessing where you currently […]
