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Strategic Survey Ideas
February 11, 2019 / February 11, 2019 by David Deckelmann | Leave a Comment
Credit unions can build better relationships with their members by surveying them. Read on to learn about how they can act on their survey data.
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February 6, 2019 / February 6, 2019 by David Deckelmann | Leave a Comment
Relationship survey can let credit unions know if they’re satisfied. But what can’t they tell you?
How-to Guide Member Insight Strategic Survey Ideas Surveys
January 29, 2019 / January 29, 2019 by David Deckelmann | Leave a Comment
Credit unions thrive on member insight. Surveys are one easy way to give all of your members a voice.
Strategic Survey Ideas Surveys
January 15, 2019 / January 15, 2019 by David Deckelmann | Leave a Comment
There’s no such thing as one best, or even five best transaction survey questions. The best questions depend on what you want to know
January 8, 2019 / January 8, 2019 by David Deckelmann | Leave a Comment
Much of member loyalty is driven by their perception of how convenient a credit union’s products and services are. Higher convenience correlates strongly with higher loyalty.
Member Insight Strategic Survey Ideas Surveys
January 2, 2019 / January 2, 2019 by David Deckelmann | Leave a Comment
Credit union member surveys let you now how your members feel about your service and performance. It’s always great to hear when they’re happy. However, sometimes members let you know when something isn’t up to par. When your members are unhappy, that’s when it’s time to make changes. There’s no point in surveying your members […]
How-to Guide Member Insight Strategic Survey Ideas
December 13, 2018 / November 11, 2024 by David Deckelmann | Leave a Comment
Here’s a revolutionary idea: asking people about their experiences in order to improve them in the long run. Credit union member surveys reveal significant, actionable member insight that can take your services to the next level. Financial institutions don’t just deal with money—they also deal in the social currencies of trust and loyalty. People turn […]
December 6, 2018 / December 5, 2018 by David Deckelmann | Leave a Comment
We’ve been sending out surveys to the recipients of our weekly LiveSurvey emails. We’ve been asking questions about Thanksgiving preferences, Halloween costumes, and soon, all manner of winter-holiday-themed goodies. We promise there’s a reason for all this. Actually, there are several reasons. They’re all very good reasons, we’re sure you’ll agree. As a survey company, […]
November 27, 2018 / December 5, 2018 by David Deckelmann | Leave a Comment
Credit unions use member surveys to gain valuable feedback. Some of the member insight they gain can help spur improvements or new services, direct marketing initiatives, or identify problem areas that require further attention. Gauging credit union member satisfaction is invaluable data that you can leverage. But we get it. Surveys aren’t your game. Your […]
