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Survey strategy
May 12, 2022 / May 11, 2022 by David Deckelmann | Leave a Comment
You can essentially double or triple your survey response rates by sending reminder emails.
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Tagged
November 2, 2021 / November 2, 2021 by David Deckelmann | Leave a Comment
Recently, a credit union reported an NPS score of 85. For reference, the average credit union NPS is in the mid-40s. A good NPS is in the 60s. So sure, 85 is possible, but it warrants further examination.
October 13, 2021 / October 13, 2021 by David Deckelmann | Leave a Comment
One of the easiest ways to maximize engagement with surveys is to make sure the recipient receives it at the right time. But when is the best time to send a survey?
Survey Metrics
September 14, 2021 / September 14, 2021 by David Deckelmann | Leave a Comment
There are two different kinds of member experience metrics that credit unions typically measure: Hard metrics and intangibles.
August 6, 2021 / August 11, 2021 by David Deckelmann | Leave a Comment
This is Part 5 of a 5-part series about credit union NPS. Read Part 3 to learn how to improve your NPS or Part 4 to learn why NPS can be unreliable!
July 22, 2021 / July 22, 2021 by David Deckelmann | Leave a Comment
This is Part 4 of a 5-part series about credit union NPS. Read Part 2 to learn what your score means or Part 3 to learn how to improve your NPS!
July 8, 2021 / July 8, 2021 by David Deckelmann | Leave a Comment
This is Part 3 of a 5-part series about credit union NPS. Read Part 1 to learn what NPS is or Part 2 to learn what your score means!
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June 24, 2021 / June 24, 2021 by David Deckelmann | Leave a Comment
This is Part 2 of a 5-part series about credit union NPS. Read Part 1 here to learn what NPS is!
June 9, 2021 by David Deckelmann | Leave a Comment
Almost every industry uses the Net Promoter Score (NPS) or something like it to measure customer satisfaction. And credit unions—along with other financial institutions—do as well.
