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July 22, 2021 / July 22, 2021 by David Deckelmann | Leave a Comment
This is Part 4 of a 5-part series about credit union NPS. Read Part 2 to learn what your score means or Part 3 to learn how to improve your NPS!
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July 8, 2021 / July 8, 2021 by David Deckelmann | Leave a Comment
This is Part 3 of a 5-part series about credit union NPS. Read Part 1 to learn what NPS is or Part 2 to learn what your score means!
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June 24, 2021 / June 24, 2021 by David Deckelmann | Leave a Comment
This is Part 2 of a 5-part series about credit union NPS. Read Part 1 here to learn what NPS is!
June 9, 2021 by David Deckelmann | Leave a Comment
Almost every industry uses the Net Promoter Score (NPS) or something like it to measure customer satisfaction. And credit unions—along with other financial institutions—do as well.
Livesurvey product Member Insight Strategic Survey Ideas Surveys
May 26, 2021 / November 11, 2024 by David Deckelmann | Leave a Comment
Credit union member surveys measure member satisfaction across a broad range of metrics. Credit unions can use this member feedback to add, eliminate, promote, or refine products and services. Survey responses also help credit unions find problem areas and pain points to be addressed.
Survey strategy
May 11, 2021 / May 11, 2021 by David Deckelmann | Leave a Comment
Hey credit unions… Ever thought about what text messages would do for your survey response rate? Well, we’ve made it really easy to find out!
Surveys
April 28, 2021 / November 11, 2024 by David Deckelmann | Leave a Comment
Credit unions must keep in touch with member needs if they want to grow. The best way to do that is with member surveys. There are two major categories of member surveys: Relationship and transaction.
April 8, 2021 / April 8, 2021 by David Deckelmann | Leave a Comment
Journey mapping is a way to visualize or understand a person’s path from Point A to Point B. It has become an important tool in tracking consumer experience for many use cases…
March 16, 2021 / March 16, 2021 by David Deckelmann | Leave a Comment
Unless you live alone, you probably do some chores (we hope). And you probably get criticized more for undone chores than thanked for completed ones, right? Forget to clean the bathroom one time and then hear about it for months…
