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cuw in How-to Guide

The Truth about “One Question” Metrics: What Does a Good Survey Ask?

In this series of posts, we will explore the idea of using member surveys to improve service.  Being based in the Credit Union industry, we’ll be looking at the topic from the perspective of Credit Unions who want to create their own survey.  In other words, how to use a DIY approach. What Should I […]

tick tock

cuw in How-to Guide

The Perfect Time to Send a Survey Invitation

In this series of posts, we will explore the idea of using member surveys to improve service.  Being based in the Credit Union industry, we’ll be looking at the topic from the perspective of Credit Unions who want to create their own survey.  In other words, how to use a DIY approach. Read the full […]

Who?

cuw in How-to Guide

How Much Feedback is Enough? Deciding Who to Survey

In this series of posts, we will explore the idea of using member surveys to improve service.  Being based in the Credit Union industry, we’ll be looking at the topic from the perspective of Credit Unions who want to create their own survey.  In other words, how to use a DIY approach.   We’ll be covering […]

Why?

cuw in How-to Guide

Why Should I Create a Member Survey? The Easy Answer is…

In this series of posts, we will explore the idea of using member surveys to improve service.  Being based in the Credit Union industry, we’ll be looking at the topic from the perspective of Credit Unions who want to create their own survey.  In other words, how to use a DIY approach. Read the full […]