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David Deckelmann in Member Insight
Closing Strong: How Credit Unions Can Use Member Feedback to Hit Q4 Goals
Can you believe we’re already in Q4? The year has flown by, and if you’re like most credit union leaders, you’re probably looking at the calendar and thinking about how to finish strong. It’s the season where goals are top of mind, budgets are getting wrapped up, and big plans for the new year are […]
Charlene Foley in How-to Guide, Member Insight
Turn Member Insights into Results
Create a truly member-centric credit union, by ensuring member voices aren't just heard, but acted upon.
Charlene Foley in How-to Guide, Member Insight
Identifying and Implementing Quick Wins in Member Experience
Whether your Member Experience (MX) initiatives began years ago or just recently, identifying “Quick Wins” can provide immediate improvements. Quick Wins are fixes that can be done independently, with minimal technology impact, and typically within 1-3 weeks. These tasks should not significantly impact workloads but can address persistent issues that have not been prioritized. Examples […]
David Deckelmann in Livesurvey product, Member Insight
LiveSurvey Partners with Senso for AI Capabilities
We love helping credit unions understand their members (and thus, their organization) better. To further this mission, we’ve partnered with Senso AI.
David Deckelmann in Member Insight, NPS, Survey Metrics
What Is a Good NPS Score for My Credit Union?
Your Net Promoter Score can tell you a lot about your credit union’s member experience. But when should you worry, and when you bust out the bubbly?
David Deckelmann in Member Insight, Strategic Survey Ideas, Survey strategy
LiveSurvey on CUbroadcast at Trellance23
Original title: How Maps Used Analytics and Sentiment to Improve Decisions and Profitability. That might tell you where this is going… So, we recently had the pleasure of talking with Mike Lawson on CUbroadcast. We got to discuss one of the key bits of data that so many people miss: direct member feedback, a.k.a. survey […]
David Deckelmann in Livesurvey product, Member Insight, Strategic Survey Ideas, Surveys
Credit Union Member Experience Tools: SurveyMonkey vs LiveSurvey vs Member Loyalty Group vs Raddon vs SoGo Survey
Credit union member surveys measure member satisfaction across a broad range of metrics. Credit unions can use this member feedback to add, eliminate, promote, or refine products and services. Survey responses also help credit unions find problem areas and pain points to be addressed.
David Deckelmann in Member Insight
4 Must-haves for Your “Voice of the Member” Program
Credit unions today must compete with big banks and fintechs alike. To attract and retain members, credit unions must tap into the voice of those members.
David Deckelmann in Member Insight, NPS
Why NPS Comments Are More Important than NPS Scores
You should value NPS comments over NPS scores. Why? Because not everyone runs their NPS surveys the same way. (Not sure what NPS scores are all about? Check out our article here!)