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David Deckelmann in Article, How-to Guide
NPS Tune-up: 3 Common Mistakes, Plus 2 Winning Tips
Is it time for an NPS Tune-up? Implementing NPS is easy. Implementing it effectively is not. If you’re thinking about pursuing an NPS strategy at your Credit Union, or even if you already have, here are some common mistakes to avoid, and some great tips to help fine-tune your approach: Common Mistakes Mistake #1: Too […]
David Deckelmann in Article
Real-time Surveys Can Help Your Credit Union Avoid Disaster
Surveying your members is all about improving your business. While there are many different methods and approaches to go about collecting feedback, for help in navigating day-to-day obstacles, nothing beats transactional surveys. It doesn’t really matter what methods you are using to measure by. Using transactional data to generate surveys to members immediately after an […]
David Deckelmann in Article
More Member Complaints = Better Service?
Bill Gates is quoted as saying “Your most unhappy customers are your greatest source of learning”. In other words, member complaints are like gold to a credit union. As Credit Unions, we love our members, and they love us– we’re proud of that fact. But the reality is that this love-fest doesn’t help us improve […]