LiveSurvey Blog

David Deckelmann in Article, How-to Guide

LiveSurvey Feature Highlight: Question Alerts

Each week, I try to share helpful information about surveys or survey methodolgy in general each week, but this week I'm doing something a little different. This week’s blog highlights a key feature of LiveSurvey, Question Alerts, and discusses the primary issue it was designed to solve. We created question alerts so our clients never again miss an opportunity to rescue a member relationship.

David Deckelmann in Article, How-to Guide

The Big Mistake Credit Unions Make on Net Promoter Score®

The net promoter score methodology is probably the most widely used survey metric in the United States. But most credit unions who are using it are doing it wrong, and the result of an improperly deployed NPS program can be damaging to the bottom line.