LiveSurvey Blog

David Deckelmann in Article, Uncategorized

The Answer to the Number One Question – NPS or MES. That is the question.

Net Promoter Score -or- Member Effort Score   That is the question. The Number One Question What is the difference between Net Promoter Score and Member Effort Score for Credit Unions? There are multiple tools available for measuring member satisfaction in the credit union world: namely, the Net Promoter Score and Member Effort Score. You’ve […]

David Deckelmann in Article, Uncategorized

Member Effort Score and Why its Important

    Why is Member Effort Score important for Credit Unions? Are you familiar with the term “Member Effort Score”? LiveSurvey frequently gets asked what it means, and if you’re not already utilizing member effort score—also commonly known beyond the credit union industry as Consumer Effort Score or CES—it’s time to get on board. This […]