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David Deckelmann in Member Insight, NPS, Surveys
How to Address Unhappy Members in Your Credit Union NPS Survey
One of the most important things that a relationship or transactional survey can tell you is when someone is unhappy with your service. However, that information isn’t worth much if you don’t act on it. You can use a credit union NPS survey to address the concerns of unhappy members. While surveys are an incredible […]
David Deckelmann in Member Insight, Surveys
What is the Most Surprising Member Insight Credit Unions Have Gained from Surveys?
Decisions Based on Information: Surprising Credit Union Member Insights Gained from Surveys When it comes to providing the best services for their members, credit unions have a couple different options. Credit union member insight can be gained from surveys. They can try to glean insight through guesswork or arcane rituals, or they can completely disregard […]
David Deckelmann in How-to Guide, Surveys
How Can You Use Member Data to Improve Your Credit Union?
Any credit union should consider itself fortunate to gain valuable member data. How they choose to use that data? That’s the real trick. For the sake of simplicity, we’re going to distill this down to one simple metric—we might as well title this blog, “what kind of member insight can you gain using only one […]
David Deckelmann in Strategic Survey Ideas, Surveys
How are Credit Unions Using LiveSurvey?
One of the great things about the LiveSurvey platform is that we don’t limit what kinds of questions you can ask. As a result, we see many credit unions using LiveSurvey in creative ways, and to great effect. The Basics At its core, LiveSurvey is just a simple but powerful tool to ask questions and […]
David Deckelmann in Surveys
What are the Top 3 Surveys that Credit Unions Use?
LiveSurvey is a powerful tool to help you gauge member satisfaction at your credit union. With it, you can determine your net promoter score (NPS), receive member feedback, or even engage people on social media. Despite its broad functionality, there are a few key questions that credit unions have been asking their members. We’ll look […]
David Deckelmann in Article, NPS, Surveys
Why are Relationship Surveys Important?
Do you know why Relationship Surveys are so Important? While some of our mothers may protest to the contrary, nobody’s perfect. Credit unions are the same. If you’re looking for ways to improve your business, where would you start? We figure the best way to begin the slog toward improvement is by assessing where you currently […]
David Deckelmann in Article, NPS
What are the Pros and Cons of a Net Promoter Score?
Do you know the Pros and Cons of a Net Promoter Score? If you’re looking for some kind of data to give you insight about how customers feel about your business, you may consider finding your net promoter score, or NPS. Let’s look at some of the pros and cons of an NPS. People talk. […]