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David Deckelmann in Credit unions
How (and How Not) to Use Your Credit Union NPS Scores in Board Strategy
One of the worst things a credit union can do with survey results is ignore them. The best thing a credit union can do with survey results is act on them. Simple enough, right? So, as far as relationship surveys are concerned, here’s how to use your NPS scores in board strategy. If you […]
David Deckelmann in Credit unions
Why Immediate Feedback is Critical for Credit Union Member Surveys
Sometimes it takes a while to get credit union member survey feedback. How long is too long, and what does “too long” even mean for surveys?
David Deckelmann in Uncategorized
Which Survey Platform is Right for Your Credit Union?
Credit unions have a choice of several different survey platforms. Read on to learn which might be best for them.