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David Deckelmann in How-to Guide
8 Tips for Making a Good Credit Union New Member Survey
40% of all account openers leave their financial institution within the year. Make sure that doesn’t happen by keeping them engaged. A new member survey could make all the difference.
David Deckelmann in Survey Metrics
What Is a Good NPS Score, Really?
Not long ago, we wrote about bad and good NPS scores. In it, we hemmed and hawed, equivocated, harrumphed, and even tergiversated. It was great. But in providing the most accurate answer, we may have failed to provide concrete numbers. We’re here to try again. But fair warning: there will again be a lot more […]
David Deckelmann in Strategic Survey Ideas
Tips for Increasing Survey Response Rates
Did you know that there are some survey questions that people prefer answering? It’s true. Asking the right kinds of questions can even help you increase your survey response rates. Recently, we let our pals at Credit Union 2.0 try out our credit union-specific survey platform out. They weren’t able to use our niftiest features, […]
David Deckelmann in Strategic Survey Ideas
Credit Union Survey Strategy Tips: How Often to Survey Your Members
Credit union member surveys allow you unparalleled insight into what your members need, as well as how they feel about your credit union’s performance overall. All the knowledge that credit unions can get from surveying their members empowers them to improve their services. However, as we all know, with great power comes great responsibility. […]