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Dylan Moore in Uncategorized
Five Survey Topics that Every Credit Union Should Use
Transactional NPS surveys can help you learn a lot about specific services. Here are five transactional surveys your credit union should use immediately.
David Deckelmann in Survey Metrics
Five Reasons Why NPS Scores Are Unreliable
NPS surveys provide a standard customer satisfaction metric across multiple industries. So, why shouldn’t you rely solely on your NPS score?
David Deckelmann in Survey Metrics
Using Net Promoter Scores for Your Credit Union Membership Drive
Are you trying to grow your credit union with a membership drive? Don’t forget the most powerful marketing resource of them all: your current members.
David Deckelmann in Strategic Survey Ideas
Why You Should Make a CES Survey for your Credit Union
A customer effort score (CES) survey could be great for your credit union. Here’s why you should make one—and why you shouldn’t stop there.
David Deckelmann in Survey Metrics
How to Calculate Your Customer Effort Score
If your credit union intends to use customer effort score surveys, then you’ll want to know how to do the calculation. Read on to learn how.