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David Deckelmann in Survey strategy
Having Trouble Bringing Millennials and Gen Z to Your Credit Union?
No doubt you’ve seen the stats. If you haven’t, then you’ve probably at least heard them. And they don’t paint a promising picture for the future of credit unions: 75+% – the number of Millennials and Gen Z who don’t know what credit unions are 47+ – the average age of credit union account holders […]
David Deckelmann in Credit unions
Increase Your Credit Union’s Profits with… a Survey!?
There are numerous reasons why any credit union should survey their members. Frankly, we could probably list a dozen off the top of our heads, and we’d just be getting warmed up. (Don’t believe us? Check our blog history.) But let’s talk about one reason that nobody can ignore: You can increase your credit union’s […]
David Deckelmann in Survey strategy
What to Avoid when Creating a Member Experience Survey
A good member satisfaction survey can help you take the pulse of your membership and learn what they’re really thinking. Survey feedback provides the insight you need to take your services to the next level. Unless that survey is used improperly, that is. If you don’t survey well… Or if you don’t use the results […]
David Deckelmann in Survey strategy
Three Credit Union Member Satisfaction Surveys You Need to Send
Ahh, the life of a credit union professional. You’re out there doing your darndest every day to keep your members taken care of and happy. (Okay, maybe some days you slack off just a little.) But after you put in all that effort, how do you know that your efforts paid off? How do you […]