LiveSurvey Blog

David Deckelmann in Member Insight, NPS

Why NPS Comments Are More Important than NPS Scores

You should value NPS comments over NPS scores. Why? Because not everyone runs their NPS surveys the same way. (Not sure what NPS scores are all about? Check out our article here!)

David Deckelmann in Member experience, Member Insight

5 Ways for Credit Unions to Build Stronger Relationships with Their Members

A member’s relationship with their credit union can be a lot like a romantic connection. Members trust their credit union with the bulk of their assets— checking accounts, auto deposits, college savings, house titles, and car loans all in one place. So, like any good partner, you have to give back.