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David Deckelmann in Credit unions
How (and How Not) to Use Your Credit Union NPS Scores in Board Strategy
One of the worst things a credit union can do with survey results is ignore them. The best thing a credit union can do with survey results is act on them. Simple enough, right? So, as far as relationship surveys are concerned, here’s how to use your NPS scores in board strategy. If you […]
David Deckelmann in Credit unions
Why Immediate Feedback is Critical for Credit Union Member Surveys
Sometimes it takes a while to get credit union member survey feedback. How long is too long, and what does “too long” even mean for surveys?
David Deckelmann in Uncategorized
Which Survey Platform is Right for Your Credit Union?
Credit unions have a choice of several different survey platforms. Read on to learn which might be best for them.
David Deckelmann in Strategic Survey Ideas
What We’ve Learned from Our Fun Credit Union Survey Ideas
A few years ago, American internet users took 11 years’ worth of quizzes in the course of a month. What’s wild is that users voluntarily took the quizzes, and for no compensation! At LiveSurvey, we’ve taken a page out of Buzzfeed’s quiz book and applied them to our own practices. Here’s what we’ve learned from […]
David Deckelmann in Survey Metrics
What Can a Credit Union Learn from Their NPS Score?
NPS scores can tell you a lot—or a little—depending on how you read them. Read on to learn what your credit union can learn from its NPS scores.
David Deckelmann in Strategic Survey Ideas
Getting Actionable Data from Transaction Survey Questions for Credit Unions
Credit unions can build better relationships with their members by surveying them. Read on to learn about how they can act on their survey data.
David Deckelmann in Strategic Survey Ideas
What a Credit Union Relationship Survey Will Not Tell You
Relationship survey can let credit unions know if they’re satisfied. But what can’t they tell you?
David Deckelmann in How-to Guide, Member Insight, Strategic Survey Ideas, Surveys
How You Can Give Your Credit Union Members a Voice (Hint: It’s a Survey)
Credit unions thrive on member insight. Surveys are one easy way to give all of your members a voice.
David Deckelmann in Strategic Survey Ideas, Surveys
Best Credit Union Member Survey Strategy for Transaction Surveys
There’s no such thing as one best, or even five best transaction survey questions. The best questions depend on what you want to know