LiveSurvey Blog
Browse Categories
David Deckelmann in Member Insight, NPS, Survey Metrics
What Is a Good NPS Score for My Credit Union?
Your Net Promoter Score can tell you a lot about your credit union’s member experience. But when should you worry, and when you bust out the bubbly?
David Deckelmann in Credit unions
Developing a Data-Driven Feedback Program at Your Credit Union
Do you believe that member feedback can be a strategic advantage? Do you want to use member feedback to improve your member experience, enrich your data, power your marketing, and grow your credit union? Maps Credit Union accomplished just that. This webinar highlights how Maps Credit Union combined data analytics and member sentiment to improve […]
David Deckelmann in Survey strategy
15 Survey Use Cases for Credit Unions
Credit unions have two options when it comes to the voice of the member: Listen or ignore. If you listen to the voice of the member, you may uncover better strategic options and direction. If you ignore them, you have to trust that you what your members need better than they do. That said, balancing […]
David Deckelmann in Member Insight, Strategic Survey Ideas, Survey strategy
LiveSurvey on CUbroadcast at Trellance23
Original title: How Maps Used Analytics and Sentiment to Improve Decisions and Profitability. That might tell you where this is going… So, we recently had the pleasure of talking with Mike Lawson on CUbroadcast. We got to discuss one of the key bits of data that so many people miss: direct member feedback, a.k.a. survey […]
David Deckelmann in Strategic Survey Ideas, Survey strategy
Using Surveys to Improve Employee Performance
Credit union surveys have the power to transform many aspects of a credit union. And one of the most important aspects of any organization is the people who run it. In fact, it’s possible to use surveys to improve employee performance. Yet, there are some definite dos and don’ts when doing so. Read on to […]
David Deckelmann in Strategic Survey Ideas
Member Survey Question Ideas for Credit Unions
Embarking on the journey of credit union surveys may leave you wondering which questions to ask. While we can’t provide a one-size-fits-all set of questions, we can offer guidance on crafting survey questions tailored to your credit union’s needs. Read on to see what kind of questions you might ask your members… depending on your […]
David Deckelmann in Survey strategy, Surveys
How Member Surveys Can Reveal Upsell and Cross-Sell Opportunities
It’s not always easy using the massive amount of data that credit unions create. Fortunately, survey data doesn’t require analytics to be useful.
David Deckelmann in Strategic Survey Ideas, Surveys
What is the Benefit of Peer Benchmarking?
Peer benchmarking is the process of evaluating your credit union against its competitors. While comparing two or more businesses, you may learn about how well match up against similar organizations. That’s all well and good, but does comparing oneself to the competition help? In this blog, we’ll look at how to use this information to […]
David Deckelmann in Survey strategy
Are You Surveying the Right Members at Your Credit Union?
Not only is it possible to get biased results by surveying the wrong people—it’s also possible to introduce noise that makes results hard to understand.