LiveSurvey Blog
Browse Categories
David Deckelmann in Survey strategy
Six Ways Credit Unions Can Use Member Feedback
How many ways are there to use member feedback? At the risk of being cheeky, that depends on the kind of feedback you get. Still, without getting into specifics, there are a few overarching themes about how to leverage survey information. Let’s look at how member feedback can move your credit union in the right […]
David Deckelmann in Member Insight
Key Member Satisfaction and Loyalty Touchpoints for Credit Unions
One of the key differentiators for credit unions is their superior service. Or at least, it should be a key differentiator. But are you sure you’re doing it right? And if you are, are you providing that same great member experience across all major touchpoints? Here are a few major member touchpoints where you should […]
David Deckelmann in Member Insight
How Surveys Increase ROI for Different Member Segments
Any marketer worth their salt knows that different people want different things. And what people want isn’t entirely dictated by their income, either. No, people have different tastes, personalities, and needs as well. So, how can you ensure that your credit union provides its members what they want? And just as importantly, how can you […]
David Deckelmann in Member Insight
12 Survey Best Practices for Financial Institutions
Tis the season, or so we’re told. And although sometimes it’s hard to wrap up the year, we decided not to be Grinches. Rather, we’d like to spread a little good cheer—and great member experiences—to our friends in CU-ville. (Doesn’t exactly rhyme with “Whoville,” but that’s okay.) Maybe we’re watching too many Hallmark movies. Or […]
David Deckelmann in Surveys
What Is a Live Survey? And Why Would I Want One?
A question we’ve found ourselves answering fairly often is this: What is a live survey? Considering that “live survey” is literally a part of our name, we might as well take the time to answer. So, without further ado, let’s take a deeper look at our definition of a live survey. Then, we’ll discuss why […]
David Deckelmann in Credit unions
How LiveSurvey Has Helped Credit Unions
Here at LiveSurvey, we work hard to ensure that credit unions have all the tools they need to succeed. Or maybe not all the tools. Maybe just one tool, actually. But that tool is knowledge. And you can do a whole lot with knowledge. We’d like to introduce two credit unions that have used our […]
David Deckelmann in Survey strategy
Having Trouble Bringing Millennials and Gen Z to Your Credit Union?
No doubt you’ve seen the stats. If you haven’t, then you’ve probably at least heard them. And they don’t paint a promising picture for the future of credit unions: 75+% – the number of Millennials and Gen Z who don’t know what credit unions are 47+ – the average age of credit union account holders […]
David Deckelmann in Credit unions
Increase Your Credit Union’s Profits with… a Survey!?
There are numerous reasons why any credit union should survey their members. Frankly, we could probably list a dozen off the top of our heads, and we’d just be getting warmed up. (Don’t believe us? Check our blog history.) But let’s talk about one reason that nobody can ignore: You can increase your credit union’s […]
David Deckelmann in Survey strategy
What to Avoid when Creating a Member Experience Survey
A good member satisfaction survey can help you take the pulse of your membership and learn what they’re really thinking. Survey feedback provides the insight you need to take your services to the next level. Unless that survey is used improperly, that is. If you don’t survey well… Or if you don’t use the results […]