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David Deckelmann in Strategic Survey Ideas, Survey strategy
How Credit Unions Are Using Surveys During COVID-19
Operations have drastically changed for most credit unions since COVID-19. There isn’t much “business as usual” going around.
David Deckelmann in Member Insight, Strategic Survey Ideas
How to Understand Credit Union Member Attrition
As a credit union, avoiding member attrition is just as important as acquiring new members. In fact, it may be more important. So, finding ways to keep people from leaving should be a high priority.
David Deckelmann in Strategic Survey Ideas
What Is the Likert Scale, and How Do I Use It?
As you can imagine, there are many different kinds of questions to ask in surveys. And the variety doesn’t just extend to topics—it also refers to the way questions are framed, posed, and answered. The Likert scale is one such type of question. So, what is it? And how is it used? In short, the […]
David Deckelmann in Strategic Survey Ideas
How to Use the Right Question Types to Increase Survey Response Rates
Most Survey Survey respondents indicated less favorability toward questions that required minimal effort and time commitment.
David Deckelmann in Strategic Survey Ideas
The Worst Survey Question You Can Ask…
Here at LiveSurvey, we’ve seen it happen dozens of times: We set a credit union up for member experience monitoring. They’ve got their survey platform up and running. They’ve got their email lists ready and waiting. They’ve got one burning question to ask. But that one question is the worst survey question out there. So, […]
David Deckelmann in Strategic Survey Ideas
Six Ways Your Credit Union can Prevent Survey Fatigue
Have you heard of survey fatigue? It can seriously diminish your survey responses and results. Read on to learn how to prevent it.
David Deckelmann in Strategic Survey Ideas
Why You Should Make a CES Survey for your Credit Union
A customer effort score (CES) survey could be great for your credit union. Here’s why you should make one—and why you shouldn’t stop there.
David Deckelmann in Strategic Survey Ideas
Customer Effort Score vs Net Promoter Score: The Pros and Cons of Each
If your credit union is looking to take member experience to the next level, you might want to survey. But should you go with CES or NPS?
David Deckelmann in Strategic Survey Ideas
What Are the Benefits of the Likert Scale?
Surveys and questionnaires often include many different types of questions. Some of them are multiple choice, some require written answers, and some present scales. One such scale is the Likert scale. But what is the Likert scale, and what are the benefits of it? Especially in surveys, the Likert scale is a very common question […]