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David Deckelmann in Strategic Survey Ideas
Tips for Increasing Survey Response Rates
Did you know that there are some survey questions that people prefer answering? It’s true. Asking the right kinds of questions can even help you increase your survey response rates. Recently, we let our pals at Credit Union 2.0 try out our credit union-specific survey platform out. They weren’t able to use our niftiest features, […]
David Deckelmann in Strategic Survey Ideas
Credit Union Survey Strategy Tips: How Often to Survey Your Members
Credit union member surveys allow you unparalleled insight into what your members need, as well as how they feel about your credit union’s performance overall. All the knowledge that credit unions can get from surveying their members empowers them to improve their services. However, as we all know, with great power comes great responsibility. […]
David Deckelmann in Strategic Survey Ideas
How Many Questions to Put on Your Credit Union Member Survey
The average reading speed for Americans is between 200 and 300 words per minute. By our calculations, this blog should take you 2–3 minutes to read. Now, imagine that you reached that 2–3 minutes before you were halfway through reading. Would you continue reading? Would you get frustrated, but finish anyway? Do you trust […]
David Deckelmann in Strategic Survey Ideas
How Can a Credit Union Fix a Bad NPS Score?
Unless you’re the first business ever to get an NPS score of 100, there’s always room for improvement. Even if you’re happy with your credit union’s result, there are ways to bring it up. Read on to learn how credit unions can fix an undesirable or downright bad NPS score. Most credit unions have […]
David Deckelmann in Strategic Survey Ideas
What We’ve Learned from Our Fun Credit Union Survey Ideas
A few years ago, American internet users took 11 years’ worth of quizzes in the course of a month. What’s wild is that users voluntarily took the quizzes, and for no compensation! At LiveSurvey, we’ve taken a page out of Buzzfeed’s quiz book and applied them to our own practices. Here’s what we’ve learned from […]
David Deckelmann in Strategic Survey Ideas
Getting Actionable Data from Transaction Survey Questions for Credit Unions
Credit unions can build better relationships with their members by surveying them. Read on to learn about how they can act on their survey data.
David Deckelmann in Strategic Survey Ideas
What a Credit Union Relationship Survey Will Not Tell You
Relationship survey can let credit unions know if they’re satisfied. But what can’t they tell you?
David Deckelmann in How-to Guide, Member Insight, Strategic Survey Ideas, Surveys
How You Can Give Your Credit Union Members a Voice (Hint: It’s a Survey)
Credit unions thrive on member insight. Surveys are one easy way to give all of your members a voice.
David Deckelmann in Strategic Survey Ideas, Surveys
Best Credit Union Member Survey Strategy for Transaction Surveys
There’s no such thing as one best, or even five best transaction survey questions. The best questions depend on what you want to know