LiveSurvey Blog
Browse Categories
David Deckelmann in Credit unions, Member experience
Boost Credit Union Growth in 2025 with Member Feedback Surveys
As 2025 approaches, credit unions must embrace real-time surveys as a strategic tool to anticipate member needs, enhance experiences, and stay competitive in a rapidly evolving financial landscape.
Charlene Foley in How-to Guide, Member Insight
Turn Member Insights into Results
Create a truly member-centric credit union, by ensuring member voices aren't just heard, but acted upon.
Charlene Foley in How-to Guide, Member Insight
Identifying and Implementing Quick Wins in Member Experience
Whether your Member Experience (MX) initiatives began years ago or just recently, identifying “Quick Wins” can provide immediate improvements. Quick Wins are fixes that can be done independently, with minimal technology impact, and typically within 1-3 weeks. These tasks should not significantly impact workloads but can address persistent issues that have not been prioritized. Examples […]
Charlene Foley in Member experience
Assess Your Member Experience Function and Team
Not all Member Experience (MX) Teams are alike. The best thing you can do is ensure yours doesn’t get shaped and matured haphazardly. I have built Member Experience functions and teams from scratch and look forward to working with your credit union should you need help assessing and refining yours. Three main factors influence the […]
Charlene Foley in Member experience
Spring Cleaning Can Also Apply to Your Member Experience Reports… Learn How!
If you’re responsible for crafting ongoing or ad hoc reports for leadership at your Credit Union, it might be time for a “freshen up.” When your audience includes leaders, executives, and/or your board, your objective is to capture: Listening to Members: Start by showcasing how you’ve listened to your members. This typically involves member surveys […]
David Deckelmann in Credit unions
Improving the Credit Union Member Experience
The credit union member experience used to surpass that of other financial institutions. But as banking practices grow increasingly digital, can credit unions keep up?
David Deckelmann in Credit unions
Credit Union Member Experience Budget for 2020
As credit union budgeting season arrives for 2020, we have just one question to ask: what is your member experience worth to you?
Dylan Moore in Uncategorized
Five Survey Topics that Every Credit Union Should Use
Transactional NPS surveys can help you learn a lot about specific services. Here are five transactional surveys your credit union should use immediately.