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David Deckelmann in Member Insight, NPS, Survey Metrics
What Is a Good NPS Score for My Credit Union?
Your Net Promoter Score can tell you a lot about your credit union’s member experience. But when should you worry, and when you bust out the bubbly?
David Deckelmann in Strategic Survey Ideas
How Can a Credit Union Fix a Bad NPS Score?
Unless you’re the first business ever to get an NPS score of 100, there’s always room for improvement. Even if you’re happy with your credit union’s result, there are ways to bring it up. Read on to learn how credit unions can fix an undesirable or downright bad NPS score. Most credit unions have […]
David Deckelmann in Survey Metrics
What Can a Credit Union Learn from Their NPS Score?
NPS scores can tell you a lot—or a little—depending on how you read them. Read on to learn what your credit union can learn from its NPS scores.