LiveSurvey Blog

David Deckelmann in Member Insight, NPS, Surveys

How to Address Unhappy Members in Your Credit Union NPS Survey

One of the most important things that a relationship or transactional survey can tell you is when someone is unhappy with your service. However, that information isn’t worth much if you don’t act on it. You can use a credit union NPS survey to address the concerns of unhappy members. While surveys are an incredible […]