David Deckelmann in Survey Metrics

What Is a Good NPS Score, Really?

Not long ago, we wrote about bad and good NPS scores. In it, we hemmed and hawed, equivocated, harrumphed, and even tergiversated. It was great. But in providing the most accurate answer, we may have failed to provide concrete numbers. We’re here to try again. But fair warning: there will again be a lot more […]