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David Deckelmann in Article, NPS, Surveys
Why are Relationship Surveys Important?
Do you know why Relationship Surveys are so Important? While some of our mothers may protest to the contrary, nobody’s perfect. Credit unions are the same. If you’re looking for ways to improve your business, where would you start? We figure the best way to begin the slog toward improvement is by assessing where you currently […]
David Deckelmann in Article, NPS
What are the Pros and Cons of a Net Promoter Score?
Do you know the Pros and Cons of a Net Promoter Score? If you’re looking for some kind of data to give you insight about how customers feel about your business, you may consider finding your net promoter score, or NPS. Let’s look at some of the pros and cons of an NPS. People talk. […]
David Deckelmann in Article, Uncategorized
The Answer to the Number One Question – NPS or MES. That is the question.
Net Promoter Score -or- Member Effort Score That is the question. The Number One Question What is the difference between Net Promoter Score and Member Effort Score for Credit Unions? There are multiple tools available for measuring member satisfaction in the credit union world: namely, the Net Promoter Score and Member Effort Score. You’ve […]