LiveSurvey Blog

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Do You Know How Well Your Employees Performed Yesterday?

Getting Feedback About Member Experience is Critical to CU Success If you don’t know how your staff served members yesterday, it may be a sign that you should rethink how your credit union tracks, measures, and analyzes its performance.  Credit union managers often focus on their marketing efforts to attract those who are leaving banks […]

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Why Member Surveys are so Important

How Member Surveys Can Help Increase Customer Satisfaction When your credit union is firing on all cylinders and sales are up, it can seem as though there is little room for improvement at your branches.  However, basing your efforts on how you are doing compared to others isn’t the end-all of accurate measurements, and can […]