David Deckelmann in Strategic Survey Ideas, Surveys

What is the Benefit of Peer Benchmarking?

Peer benchmarking is the process of evaluating your credit union against its competitors. While comparing two or more businesses, you may learn about how well match up against similar organizations. That’s all well and good, but does comparing oneself to the competition help? In this blog, we’ll look at how to use this information to […]

LiveSurvey strategic survey ideas

David Deckelmann in Member Insight, Strategic Survey Ideas, Surveys

LiveSurvey: What’s with All the Holiday Surveys?

We’ve been sending out surveys to the recipients of our weekly LiveSurvey emails. We’ve been asking questions about Thanksgiving preferences, Halloween costumes, and soon, all manner of winter-holiday-themed goodies. We promise there’s a reason for all this. Actually, there are several reasons. They’re all very good reasons, we’re sure you’ll agree. As a survey company, […]

David Deckelmann in Surveys

What are the Top 3 Surveys that Credit Unions Use?

LiveSurvey is a powerful tool to help you gauge member satisfaction at your credit union. With it, you can determine your net promoter score (NPS), receive member feedback, or even engage people on social media. Despite its broad functionality, there are a few key questions that credit unions have been asking their members. We’ll look […]