LiveSurvey Blog

David Deckelmann in Credit unions

Why You Need to Connect with the Voice of the Customer

Member surveys. Member experience monitoring. Listening to the voice of the member. If you’ve read this blog, you’ve probably seen something about any of those topics. But why do we talk about them so much? Read on to see why connecting with the voice of the customer is so important for credit unions today. What […]

David Deckelmann in Credit unions

Better Ways to Connect with the Voice of the Member

In the credit union industry, we like to promote how member centric we are. And when compared to banks, who answer to shareholders instead of members, we’re doing quite well.