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Dylan Moore in Member experience
You Need Surveys for Credit Union Digital Service Channels
Due to the COVID-19 crisis, consumers are spending much less time outside their homes. Additionally, many credit unions have closed their branches. Others have altered the way their branches operate. This means that more people are using digital banking channels. But are they using those channels effectively? Are they getting the member experience they’re used […]
David Deckelmann in Member experience
How Do You Connect with Members During a Crisis?
In the last month and change, businesses all over North America started closing. It was slow at first, but soon entire industries were closing doors and shuttering windows. And those business owners, employees, and customers are often credit union members. All the while, the far more sinister specter of COVID-19 looms over us all. To […]
David Deckelmann in April Fools
LiveSurvey Introduces the VERY Live Survey
LiveSurvey is already the only credit union-specific survey that delivers realtime surveys and results after transactions. It’s also flexible, able to reach your members through several media. However, there’s always room for improvement. We at LiveSurvey hear the term “omnichannel” often. That makes us think it’s important somehow. And so, to further extend our nearly […]