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Transaction survey vs relationship survey from livesurvey for credit unions

David Deckelmann in Surveys

Relationship vs. Transaction Surveys

Credit unions must keep in touch with member needs if they want to grow. The best way to do that is with member surveys. There are two major categories of member surveys: Relationship and transaction.

Credit union journey mapping from live survey

David Deckelmann in Survey strategy

Credit Union Journey Mapping: What It Is and Why It’s Important

Journey mapping is a way to visualize or understand a person’s path from Point A to Point B. It has become an important tool in tracking consumer experience for many use cases…